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“Don't Be Fooled by the Deceptive Pictures of the Roya Hotel in Ft. Walton, Florida!”

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Roya Hotel & Suites
Ranked #21 of 29 Hotels in Fort Walton Beach
Reviewed 3 July 2017

Booked online for 5 nights, stayed 1 night because we were forced to stay! First of all the picture you see on the website is totally deceptive. When we arrived, the children immediately started complaining because the picture leads you to believe that you will be able to see the pier and the beach right from your room. We spent about 45 minutes trying to cancel the reservation and the Expedia representative called the hotel twice asking them to cancel the reservation also, however, the front desk clerk refused to cancel it. The first room she put us in, we could see absolutely nothing that looked like a pier or a beach and the beds were very small, and the room had a strange odor to it. So after about 45 minutes of stressing how disgusted we were she moved us to a 2nd room that overlooked a pool. We flushed the toilet and it didn't work, the bathroom was not clean, and the carpet in all the hallway areas was very nasty! We complained again and we were moved to a third room. It was nicer overlooking part of the outdoor pool, but we all thought based on the website picture that we would be able to see the pier and beach from our room. We were told we couldn't cancel our reservation, without paying for one night which was a fee of $144.00 plus taxes and fees. Since we were totally disgusted that we would have to find another hotel at the last minute, we went on and stayed one night. We got up that morning and spoke to the manager, Michelle Garcia who arrived to work late that morning about our concerns and even asked her to give us our money back or a partial refund, but she refused stating that the owner lived in Turkey and she had no authority to give us any credit! We packed our things and moved to the Best Western in Destin for the last four nights of our vacation.

Room Tip: Make sure that the picture you see online is a true representation of the hotel room you will be sta...
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  • Stayed: June 2017, travelled with family
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    • Cleanliness
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4  Thank demeharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 155 reviews

Reviewed 30 June 2017 via mobile

The nice pictures posted on line are not reflective of the hotel. This hotel was very old, dirty and had an odor. Upon arrival I asked to view my room and was very disappointed. After a 3.5 hour drive to Fort Walton I took my family and searched for another hotel.

Stayed: May 2017, travelled with family
2  Thank PwpTuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2017 via mobile

Where do I begin?
1) hallways very dirty
2) entering room with stale smoke odor
3) refrigerator didn't work
4) replacement one had lots of frozen ice stained with meat blood
4) shower had zero pressure
5) plug to hairdryer was broken, still plugged in!
6) cigarette burn on bedding
7) half the lights in the room didn't work

After under 3 hours being in that hotel we checked out. Even though we were offered an ungraded room, who the hell would want to stay if that's their hygiene standard.
I showed photos to the front desk person who still wanted to charge us a full night stay. Really!!! Now disputing with credit card company!

I wouldn't send my worse enemy here! Attached some of the photos I took!

Stayed: June 2017, travelled with family
2  Thank belleengland2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017

Booked for four nights, left after one. Rude, obnoxious staff! Threatened to deactivate our room keys at midnight of day 2 because we ran to the store and left a sixteen year old at the room! Desk said we were not allowed to leave a child under 21 alone, but none of the literature states that! Plus, they will rent rooms to 18 year old persons, so this was ridiculous!! After yelling at us for leaving her in the room to run to the store, the desk clerk refused to give me a receipt for our stay when we checked out! Maids never cleaned room, though we put out the sign and even spoke to them prior to leaving for the beach. The scrambled eggs at the complimentary breakfast had dark spots inside them of unknown origin, sausage was bland. The beach was nasty!! Dark and dirty sand, with vegetation all over it, no clear path to the water which was muddy looking. Would not enter the water there at all. Had to go to a public beach.

Room Tip: Go to another hotel.
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  • Stayed: June 2017, travelled with family
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1  Thank Ragdoll S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2017

Location ok - small beach area & pier right behind hotel units so if you just want to walk on beach you have that and can view boats coming in & out of cove from the wooden pier. Red Lobster next door so can walk to it. Complimentary Breakfast was average. Rooms spacious-large enough to put inflatable mattress out and it be out of way. So maybe could use more furniture in room for family members.

Room Tip: separate buildings and some no elevators so ask for ground floor.
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  • Stayed: May 2017, travelled as a couple
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Thank Mara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roya Hotel & Suites

Address: 322 Miracle Strip Pkwy SW, Fort Walton Beach, FL 32548-5203
Region: United States > Florida > Florida Panhandle > Fort Walton Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Fort Walton Beach
Price Range: RM333 - RM515 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Roya Hotel & Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Roya Hotel & Suites is located directly on the Santa Rosa Sound in Ft. Walton Beach. We are proud to offer spacious rooms that overlook the bay and you can enjoy the many beautiful sunsets on the Emerald Coast. Our private beach area is perfect for weddings and families with small children. We also offer a private dock that has 6 boat slips for your convenience. The hotel is just minutes away from the sugar white beaches on Okaloosa Island and Destin and with in a 2 miles radius of fast food and fine dining restaurants to include Waffle House, Red Lobster and the Board Walk. ... more   less 
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Also Known As:
Quality Inn Bayside Hotel Fort Walton Beach
Quality Inn Fort Walton Beach
Fort Walton Beach Quality Inn

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