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Holly T

Great Views, comfy room

4.0 of 5 bubblesReviewed 28 Dec 2024via mobile
We really enjoyed our stay at the Island Resort. King was able to help us resolve a booking error upon check-in, he took very good care of us. Being right at the beach was amazing, the hot tub was great. We found the heated pool was still a little too cold for us to swim but we took advantage of the hot tub. The food was a little lacking and once the crowd really came and checked in it took like 1.5 hours to get my breakfast omelet, so we stopped going to the kitchen here. However, we did go fishing and caught some fish and the chef did an amazing job cooking our catch.
Date of stay: December 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this review
Responded 29 Dec 2024
Thank you for the positive feedback. The Island will be sure to recognize King for his amazing customer service skills. We're glad you enjoyed the service from the chef. Come back and see us anytime.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,922)
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26 - 31 of 3,922 reviews
Reviewed 27 December 2024

This place falsely advertises. The island pool/bar was closed. The Island Bar/ Grill closed, Tavern closed, housekeeping forgets to come by room., towel hut closed making you go all the way into front desk for a towel. Hotel is very outdated. Walls in room are so thinned out you can hear doors slamming like gun shots, people talking so loudly, kids crying and dogs barking. When you let staff know if you could be switched to a different room, they say they have nothing available. The only thing good about this resort was the food from the restaurant. I would not consider this a resort. Don’t waste your money here. This is like going to a motel 8.

Room tip: Not a resort. More like a motel.
Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paula G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this reviewResponded 27 December 2024

We're sorry to hear about the problems you encountered during your stay. Unfortunately, The Grotto bar is closed during this season due to weather conditions. Were glad that you enjoyed the food at our Coastal Kitchen. Your feedback is valuable, and we'll use it to make improvements. We hope you'll give us another opportunity when the Grotto Bar is open to provide you with the exceptional stay you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2024

We had a great stay and had a chance to see our kids for Christmas. The service for our rooms was great. After checking out and returning home we had a question about the charges. We contacted Ms. Jacklyn Hoff and it was just a pleasure to work with her. She answers all of our questions and promptly returned my calls and emails. Being a retired military man of 35 years I've stayed in a lot of hotels and this was the best response to questions in all 35 years. Jacklyn thanks for the great service. Mike

Room tip: Just enjoy! But no free coffee in lobby in the mornings.
Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank U9226RQmikeb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this reviewResponded 26 December 2024

Thank you for the positive feedback and rating. We will be sure to recognize Jackie Hoff on her customer service skills and attention. The Island looks forward to hosting you again in the near future.

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Reviewed 25 December 2024

We were check in by king and he was very knowledgeable and friendly. We didn't like the veiw after checking in and he changed our without any problem. The rooms are clean and the housekeeping staff are polite and courteous. The grinch was awesome, alot of activities for kids we will return

Date of stay: December 2024
Trip type: Travelled with family
Thank TonyG3814
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this reviewResponded 26 December 2024

Thank you for the feedback and rating. We're glad to hear King was able to assist and make your stay better. The Grinch is always super fun and entertaining for the kids. Hopefully you can come back next Christmas and make more memories.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2024

Room was clean and modern. Grotto pool was closed for renovation which was a bummer since that is one of the reasons we chose this hotel. Beach chair rentals are also extra which wasn't a huge deal, but would have been nice to know ahead of time. But the customer service was amazing: the front desk (hey Jackie!) and housekeeping deserve honorable mentions. Would definitely return as the price was reasonable.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brittny J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this reviewResponded 26 December 2024

Thank you for the mentions and reviews. We will be sure to recognize those mentioned and let them know they are doing a great job. Come back and see us anytime.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2024

Jackie R was the best! Super helpful. The grounds are beautiful and the staff is amazing. It's also only 15 minutes to Destin beaches. They do lots of kid activities during Christmas time also with a Grinch character. I don't like writing reviews.

Date of stay: December 2024
Trip type: Travelled with family
Thank A H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alexis Bell, Guest Services / Front Office at The Island Resort At Fort Walton Beach, responded to this reviewResponded 26 December 2024

Thank you for such kind words. It means a lot that you left us a review of your experience even though you don't like leaving reviews.

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