We frequently stay in Homewood Suites properties, but this one is a little disappointing. Our room was dated and dingy, and the A/C was terrible and our room was hot. We told the front desk about it and they said they would send someone to fix it while we were out the day, but it didn't happen and the room was hot again the second night. Also, they don't keep any dishes in the kitchenette like normal HS properties, you have to ask for them. The sheets and pillows for the pull out bed were missing. When we called about it they said they should be in a bag in the closet. The bag was there, but only had a pillow case in it. We got some attitude when we asked them to bring some to us. My wife also asked for dish soap, and the front desk initially told her she couldn't have any because they only had a few bottles left? She persisted and they finally gave us some, but it was ridiculous. That's what it's there for.
Afterwards I complained via a survey and the hotel management did reach out to say sorry, but there was never any refund, compensation, etc. Don't stay here if you are looking for a good customer experience.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton® Gainesville hotel in Florida is an upscale, all-suite hotel situated off I-75 at Exit 384 not far from the University of Florida. We are conveniently located in Gainesville's popular restaurant row area, where guests will find excellent dining options and a variety of other local tourist attractions nearby. The Homewood Suites Gainesville hotel features 103 suites, including 11 two-room and 46 one-bedroom suites with separate living and sleeping areas, along with 46 studios. Each of our spacious suites offers all the comforts of home and a great range of amenities that you deserve for a short or extended stay in Gainesville, including: * Fully-equipped kitchen with a full-size refrigerator, microwave and coffee maker * Two televisions * DVD player * Complimentary wireless and wired high-speed Internet access * Two phones with data ports * Iron, ironing board and hair dryer. Join us for excellent guest accommodations and quality temporary housing. Our professional and friendly staff is available 24-hours a day to make sure you have a splendid stay at the Homewood Suites by Hilton® Gainesville hotel. Make Yourself at Home!® ... more less
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- Also Known As:
- Homewood Suites Gainesville Hotel Gainesville
- Homewood Gainesville
- Gainesville Homewood Suites