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“Wasn't the best Homewood Suites experience”

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Homewood Suites Gainesville
Ranked #15 of 47 Hotels in Gainesville
Certificate of Excellence
Reviewed 3 July 2017

We frequently stay in Homewood Suites properties, but this one is a little disappointing. Our room was dated and dingy, and the A/C was terrible and our room was hot. We told the front desk about it and they said they would send someone to fix it while we were out the day, but it didn't happen and the room was hot again the second night. Also, they don't keep any dishes in the kitchenette like normal HS properties, you have to ask for them. The sheets and pillows for the pull out bed were missing. When we called about it they said they should be in a bag in the closet. The bag was there, but only had a pillow case in it. We got some attitude when we asked them to bring some to us. My wife also asked for dish soap, and the front desk initially told her she couldn't have any because they only had a few bottles left? She persisted and they finally gave us some, but it was ridiculous. That's what it's there for.

Afterwards I complained via a survey and the hotel management did reach out to say sorry, but there was never any refund, compensation, etc. Don't stay here if you are looking for a good customer experience.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Zachary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis H, Manager at Homewood Suites Gainesville, responded to this reviewResponded 4 July 2017

Hello Zachary S,
Thank you for taking time to review our property and my sincere apologies for not meeting your or our expectations during your stay with us. Please rest assured I will be addressing your concerns with our entire team to ensure this was an isolated incident and to address the short comings by our staff. This in no way represents our brand and the high standards Hilton requires us to adhere to. Thank you again for your review and I hope that in the future you would give us another opportunity.

At your service,
Charles A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 - 38 of 605 reviews

Reviewed 28 June 2017

We had a two bedroom suite for two nights and enjoyed the extra space and dinners held in the evenings. Rooms were clean. We were not able to use the pool so can't comment on it. Hotel is just off I75 west of UF and near restaurants etc.

Stayed: June 2017, travelled with family
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2017

Nice place to stay in Gainsville. Pool is large and outdoor basketball court is a nice amenity. Breakfast bar was good, but the large number of hotel guests caused it to get messy. Some food items and utensils ran out. Of our 3 night stay, housekeeping failed to clean the room on our 2nd day, a day in which we were gone most of the day at a family wedding. Several relatives stayed at the nearby Residence Inn. Their rooms were quite a bit larger, and frankly, more modern and with better amenities.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017

Stayed for the weekend while my son visited UF. Close to food, movie theater and campus. Very comfortable bed! Genuinely pleasant staff. Nice breakfast and good coffee! Will definitely stay again in the future!

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Charla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaley Z, Manager at Homewood Suites Gainesville, responded to this reviewResponded 26 June 2017

Thank you for taking the time to provide us with your feedback. We are so glad to hear that you enjoyed your stay with us! We hope your son enjoyed UF and we look forward to welcoming you home again!

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Reviewed 22 June 2017 via mobile

We stayed at the Homewood for 4 nights .... starting on Fathers Day. We chose the Homewood because we had our dog with us. Upon arrival at 5 pm, we were informed our room wasn't ready. We, along with several other patrons, had a lengthy wait. Not a warm welcome after traveling all day. Although the clerk was nice & was literally running around trying to accommodate guests, we were told that several housekeepers didn't show for work. We were given room 123. This room was convenient to parking, basketball, pool & breakfast. Unfortunately, that meant that the constant opening & closing of the entry door was very disruptive all times of the day & night. Sleeping in the bedroom provided a slight buffer, but sleeping on the pull out couch was very hard due to the noise. Also, housekeeping's laundry room is adjacent to 123 and was also noisy .... even into late in the evening. Also, 123 is a handicap room.... even though we didn't need this accommodation. When showering, the entire floor of the bathroom would get wet. Also, their wasn't enough water in the toilet (which was extra long I guess due to the accessibility) so more often than not, dirty tp would remain in the toilet (since their was no water to wash it down) even after trying to flush multiple times. When we arrived in the room, no bed linens were provided for the pull out bed. We called immediately and were told that they were washing some & it would be 45 minutes. They arrived about 3 hours later. We got 1 flat sheet & 1 blanket. You really should get a sheet to put below you and one to put on top of you. Breakfast was fine .... with waffles, fruit, breads & some hot items. Some days service was better than others (some days no plates, bowls or silverware would be present). They also provide dinner Monday-Thursday; however, the food goes quickly & not much was ever left by 7 pm even though it was advertised through 7:30 pm. We went to dinner, so this wasn't too big a deal for us but we witnessed several guests being very upset as they had counted on the offering for dinner. About 4:30 on our second day, I went and got towels, trash bags, etc from housekeeping since they apparently were not going to service the room. On the third day, housekeeping stopped by the room around 11 am. I said we would leave so they could clean. I was told she was just stopping by to let us know that they wouldn't have any towels till later in the day because their washer/dryer was broken & she would be back. I said ok. Around 4 they dropped off towels, but never cleaned the room. On the fourth day, they finally decided they would clean the room. They removed the old towels, made the bed in the bedroom, dumped clean towels on the dining table & emptied 2 of the 3 trash cans. They didn't clean anything, including the toilet, left sheets on the floor from the pull out couch without providing new ones. (Pic attached was the sheets left after housekeeping.) my son put the sheets on the floor; but housekeeping should have taken them & provided new ones. I understand they were having employee and laundry issues but quite frankly these matters should be handled quietly and without the guests becoming burdened. The pool was nice, but rarely had towels.... again because of the washer problems & no umbrellas for shade. Another matter was that twice housekeeping knocked, waited 2 seconds & attempted to enter. We had the latch shut so it stopped them from coming in. But housekeeping should wait more than 2 seconds before barging in. I didn't even have time to make it from the couch to the door before they were using the keycard. Overall, our stay was quite disappointing & didn't meet our expectation of a Hilton property (we are diamond). All of the employees were friendly but seemed very overwhelmed.

Stayed: June 2017, travelled with family
Thank TravelingfromPace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis H, General Manager at Homewood Suites Gainesville, responded to this reviewResponded 23 June 2017

Dear Guest, We are very sorry for the poor experience that you received during your recent visit to the HWS. We certainly appreciate your feedback and we can assure your that we will work with the team to address the noted concerns. We do have a lot of new staff members who truly care about providing a great experience for our guest and I know they will embrace your feedback to ensure they are paying close attention to all the details. Again, thank you for your feedback and we wish you safe travels.

Todd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Gainesville

Address: 3333 SW 42nd St, Gainesville, FL 32608
Phone Number:
Region: United States > Florida > Gainesville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Gainesville
#11 Family Hotel in Gainesville
Price Range: RM486 - RM1,189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Gainesville 3*
Number of rooms: 103
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Gainesville hotel in Florida is an upscale, all-suite hotel situated off I-75 at Exit 384 not far from the University of Florida. We are conveniently located in Gainesville's popular restaurant row area, where guests will find excellent dining options and a variety of other local tourist attractions nearby. The Homewood Suites Gainesville hotel features 103 suites, including 11 two-room and 46 one-bedroom suites with separate living and sleeping areas, along with 46 studios. Each of our spacious suites offers all the comforts of home and a great range of amenities that you deserve for a short or extended stay in Gainesville, including: * Fully-equipped kitchen with a full-size refrigerator, microwave and coffee maker * Two televisions * DVD player * Complimentary wireless and wired high-speed Internet access * Two phones with data ports * Iron, ironing board and hair dryer. Join us for excellent guest accommodations and quality temporary housing. Our professional and friendly staff is available 24-hours a day to make sure you have a splendid stay at the Homewood Suites by Hilton® Gainesville hotel. Make Yourself at Home!® ... more   less 
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Also Known As:
Homewood Suites Gainesville Hotel Gainesville
Homewood Gainesville
Gainesville Homewood Suites

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