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Reviews (431)
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All reviewsfront deskfree breakfastthe security guardclean hotelbathroom doorwould definitely stay here againyogurtmiamilauderdalelaundry
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Reviewed 2 March 2017 via mobile

Stayed here previously, great customer service and they've begun to refurbish all their bedrooms so really looking forward to the future changes! Relaxing pool, evening security in the parking lot so my truck was safe and nice free breakfast when others in the area all charge so this has become my first choice in the area when down on business!

Stayed: February 2017, travelled on business
Thank Rev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 4 March 2017

Dear Rev M,
We're thrilled for your 5-star review, very kind words and repeat business!! We are absolutely as excited as you for our complete hotel refurb to be completed as we'll be showcasing the famous IHG "Formula Blue" rooms throughout the entire hotel in Q2, 2017!! Can't wait to share them with you and all our loyal customers!! All the best in 2017!!

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Reviewed 28 February 2017

Great convenient location for our arrival at Ft Lauderdale, S route to Miami. Clean and comfortable. Friendly staff at front desk. Easy check in and check out. Would definitely stay here again. Highly recommend.

Stayed: February 2017, travelled with family
Review collected in partnership with this hotel
Thank Roy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 2 March 2017

Dear Roy K,
Absolutely thrilled to read your 5-star review and can't wait to share this with our entire team later in the week!! Thank you for choosing us and we look forward to welcoming you back in the near future on your next trip to sunny South Florida!! All the best in 2017!!

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Reviewed 22 February 2017

Way overpriced for what you get. Even if you are under renovations, things like customer service should not be an issue. Staff could be more friendly and little better with how clients are spoken to and treated especially in difficult situations,

The room was terrible, bed was so soft woke up with a back ache everyday. Pool are was very dissapointing especially based on what you show and offer as pictures on your website and descriptions. The site has pictures of lawn beds, however there were NONE. Only had chairs, and few at that. When i asked the front desk where the lawn beds/pool beds were i was told the she didn't know, that she thought they were being replaced. Wans't told when, wasn't offered any alternative other than, whats out there is whats out there. Breakfast that is included is super basic, at $200 USD a night, im not expecting gourmet, but atleast warm eggs and sausage.

Room needs up dating as it is old and run down. Seems like the other rooms where i was at, on the 1 st floor were beig renovated, so it looks like something is being done, however based on this experience, will not book here ever again. Mainly though based on the lack of customer service.

  • Stayed: February 2017, travelled on business
    • Value
    • Location
    • Service
2  Thank Silvina108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 28 February 2017

Hi Silvina108,
Thanks for your recent review and disappointed to see we failed to meet your expectations from your previous stays. Yes, we have begun a complete renovation of our entire property that should be completed in early Q2, 2017!! As we've just recently purchased the property in the last year, we immediately identified the need for this renovation so we're transforming the entire property into the award winning "Formula Blue" style from IHG. If you'd like to email our GM directly at yenny.black@himiamilakes.com concerning some of the issues you experienced, please do. Have a wonderful 2017 and we hope for the chance to welcome you back to the property in the future once our refurbishment is completed and we'll be one of the nicest hotels in all of south Florida!!

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Reviewed 18 February 2017

Overall the conditions are average. The hotel is a little dated but they are renovating the hotel now so it will be much better in the future. The room are in decent condition, and have a refrigerator/freezer combo that is larger than any other hotel I stayed in. Also a microwave is provided along with a safe. The pool area is nice and a decent breakfast is provided.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Jon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 19 February 2017

Dear Jon W,
Thank you for your recent stay with us and for taking the time to share your opinion and observations. We couldn't agree with you more as we are soon to be the best hotel in the the entire area!! Having just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property into the award winning "Formula Blue" style from IHG, which will instantly solve the dated bedroom features and give us a beautiful product! All the best in 2017 and we look forward to welcoming you back again soon!

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Reviewed 16 February 2017 via mobile

Used to be decent bare bones hotel. Now under renovation and is miserable. Don't stay here until Reno is completed. Security was questionable. The room was strong with mildew odor. Hallways were dirty and pool was green.

Stayed: February 2017, travelled on business
1  Thank Floridaboy904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 19 February 2017

Hi Andre B,
Thanks for your recent review and disappointed to see we failed to meet your expectations from your previous stays. Yes, we have begun a complete renovation of our entire property that should be completed in early Q2, 2017!! As we've just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property into the award winning "Formula Blue" style from IHG. Have a wonderful 2017 and we look forward to welcoming you back to the property in the future once our refurbishment is completed and we'll be one of the nicest hotels in all of south Florida!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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