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Holiday Inn Express Miami-Hialeah (Miami Lakes)
Ranked #1 of 6 Hotels in Hialeah
Reviewed 26 July 2017

I was hoping the poor customer service reviews I saw posted here were flukes. Unfortunately, I got to witness it firsthand. Carla, the front desk clerk was rude and dismissive. I see in previous reviews that was supposed to be remedied in the "Weekly Meeting". It didn't work; she is still rude. I sat in the lobby for 30 minutes since I arrived at 2:45 PM and "no rooms are ready". At 3:15 I was finally assisted after watching other guests being checked in before me that arrived AFTER me. I also noticed while being holed up in the lobby waiting on my rooms, two other guests complained about no fresh towels and rooms not being cleaned for two days. I get to the room and of course it smells like mold. I travel extensively for work and this is hands down the worst Holiday Inn Express I have stayed at. I will be checking out tomorrow and finding a different hotel in the area. Lesson here- I will not be back, believe the crappy reviews, they are likely true.

Room Tip: Avoid Carla at the front desk.
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  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank coopscs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 28 July 2017

Dear coopscs,
Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Having just recently purchased the property in the last year, we immediately identified the need for a full renovation of the property so we've begun transforming the entire hotel into the award winning "Formula Blue" style from IHG, which will instantly provide a beautiful product by the beginning of Q4, 2017 for all future guests! Thank you for your feedback regarding Carla and we can obviously feel your frustration with your check-in experience. What's not noted and you may not understand is two fold. Firstly, our hotel has been essentially sold out for the last 6 months so depending on the day, early check-ins may not be possible and we apologize we were not able to provide an early check-in upon your arrival. Secondly, while reception may have been checking in others that arrived after you, we have several different room types in the hotel and while your room type may not have been available as of yet, the arriving guests most likely had another room type that was vacant and clean; thus, allowing them to check in earlier than yourself. Hoping we can one day welcome you back in the future as we complete the refurbishment and offer one the of best properties in South Florida! All the best in 2017!

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10 - 14 of 424 reviews

Reviewed 26 July 2017

As an IHG Platinum member, I received few days before our arrival an email from the General Manager, who welcomed me, and also listed in his mail my preferences: high floor, far away from elevators, and quiet room. After check in we received a room on 2nd floor, opposite to the elevators. We changed 3 times the room, during check in, and finally we got a quite good one on 1st floor. It was late evening, and turned out during the night, our room was facing to the highway, 826, it was really noisy. On other hand, the size of the room was ok, but the sleeping experience was bad, because the matrasse of the bed was old, wawy and far too soft.

Room Tip: rooms - not facing to HW 826
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  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank Sandor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 28 July 2017

Dear Sandor S,
Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Our IHG Rewards members are extremely important to us and we sincerely apologize we were not able to meet your expectations regarding your bedroom at check-in but room types and bedroom requests can often be challenging when a hotel is experiencing a major renovation and working with a limited room inventory. Having just recently purchased the property in the last year, we immediately identified the need for a full renovation of the hotel so we've begun transforming the entire hotel into the award winning "Formula Blue" style from IHG, which will instantly provide a beautiful product by the beginning of Q4, 2017 for all future guests and drastically improve the sleeping experience. With the hotel essentially being sold out for the last six months and many guests often extending their stay, rooms that we may have had "pre-blocked" for incoming guests can sometimes have to be altered due to unexpected stay overs. Hoping we can one day welcome you back in the future as we complete the refurbishment and offer one the of best properties in South Florida! All the best in 2017!

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Reviewed 26 July 2017

We had booked the hotel for an overnight stay prior to taking a cruise from Miami the following day.

Unfortunately, our flight got cancelled and we were delayed until the following morning due to an incident at the Fort Lauderdale airport.

We therefore could not stay as scheduled and went directly to the cruise terminal from the airport.

Subsequently, when I emailed hotel for a credit they gave us in IHG reward points deposited in my account.

This is the 2nd time this has happened to me that due to unanticipated event I had to cancel previously booked room at the Holiday Inn. Both times the customer service was excellent!

Thank you!

  • Stayed: January 2017, travelled as a couple
    • Service
1  Thank Bindu T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 July 2017

Thank you for staying with us and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the service received. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

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Reviewed 19 July 2017 via mobile

Very Friendly/Helpful staff. Nice hotel. Was very clean. Stayed for two nights and only had one problem which was with our loud neighbor , but front desk took care of it for us. House keeping is also very attentive.

Stayed: June 2017
Thank Nate9818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 24 July 2017

Dear Nate9818,
We're thrilled for your 4-star review and very kind words!! As you may have noticed, we've begun our complete hotel refurbishment - as we'll be showcasing the famous IHG "Formula Blue" rooms throughout the entire hotel by ending of Q3, 2017!! Can't wait to share them with you and all our loyal customers!! All the best in 2017 and we look forward to welcoming you back one day in the future!

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Reviewed 16 June 2017 via mobile

The hotel can be translated as a branded bed and breakfast. If you are coming to Miami for shopping it delivers a great location and good access to the main roads. There is a security person who stays in the parking lot the whole night, which makes the hotel safer. However, the rooms need some improving as the one we stayed smelled a lot like mold.

Stayed: June 2017, travelled as a couple
Thank rangelino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this reviewResponded 17 June 2017

Dear rangelino,
Thank you for your recent stay with us and for taking the time to share your opinion and observations. Having just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property into the award winning "Formula Blue" style from IHG, which will instantly give us a beautiful product by the end of Q3, 2017! All the best in 2017 and we hope to welcome you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W 20th Ave, Hialeah, FL 33016-2611
Phone Number:
Region: United States > Florida > Hialeah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Hialeah
Price Range: RM 517 - RM 963 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn

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