I was hoping the poor customer service reviews I saw posted here were flukes. Unfortunately, I got to witness it firsthand. Carla, the front desk clerk was rude and dismissive. I see in previous reviews that was supposed to be remedied in the "Weekly Meeting". It didn't work; she is still rude. I sat in the lobby for 30 minutes since I arrived at 2:45 PM and "no rooms are ready". At 3:15 I was finally assisted after watching other guests being checked in before me that arrived AFTER me. I also noticed while being holed up in the lobby waiting on my rooms, two other guests complained about no fresh towels and rooms not being cleaned for two days. I get to the room and of course it smells like mold. I travel extensively for work and this is hands down the worst Holiday Inn Express I have stayed at. I will be checking out tomorrow and finding a different hotel in the area. Lesson here- I will not be back, believe the crappy reviews, they are likely true.
- Official Description (provided by the hotel):
- Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
- Holiday Inn Express Hialeah
- Holiday Inn Hialeah
- Hialeah Holiday Inn