I stayed at this hotel for two nights, from the 11th of December until the 13th. It is a good hotel, the premises are clean and in a very good condition. Rooms are spacious, and everything works properly. Breakfast is good, could be better though. Not enough choices of juices, hot dishes, breads and milk. But it's complimentary.
Clean service is effective, it is done everyday. There is an ice machine in every floor, but
Vending machines are located only in the first and third floor (5 floors in total). Vending machines never worked during my stay, the one in first floor was out of service and the one in third floor was empty of beverages (everything sold out). When I asked the man at the reception (bald with beard), I was told in a dismissive way that they were waiting for Coca Cola to replenish the machines. Both of the machines were like that for two days!!
Personnel at the breakfast station is nice, the same with the employees in clean service. But the personnel at the reception have so much to improve, specially the ones during night shift. Not nice at all, with rude manners and face expressions of feeling uncomfortable with clients requests. They should not be in a service position.
Overall my experience in this hotel is ok. It deserves 3 dots for service and 4 dots for the premises. I will not be coming back to this hotel. There are better choices in Kendall close by.
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- Also Known As:
- Best Western Kendall Hotel And Suites
- Best Western Kendall Hotel Kendall
- Kendall Best Western