With over 1,000 Groups per year we host across all of our Properties, and the daily personal attention, we offer to all of our Guests.

This Review, we do find it out of line. Despite our response on TripAdvisor, we did forward the E-Mail below to these Guests.

These are returning Guests, which even had an opportunity to preview the Property last year.

"Nestor Loredo

To Ralf Reissmueller Dec 15 at 4:29 PM

Hi Ralf & Marlis......

The damage has been done by your comments. As they are drastically, untrue and do not narrate all events which took place. You previewed the Property prior to Booking. Subsequent to your arrival you state how happy you were with your selection. When seeing the Property across the Street, you commented the same.
How happy you were with your selection as you had a better location. Then you requested an extension. You Backed-Up the Toilet despite the information posted. No charges were accessed.You exceeded Occupancy. No Fines were accessed.You took another Property's Parking space for your Guest, without permission. The Vehicle was not towed. You Security Deposit was applied to your extension.There is no furniture that is broken.The Bed is a standard Queen Size Bed, and first time we have heard it is uncomfortable after 33 Groups this Property has hosted this year.And the Chaise Lounges outside do not need cushions. These are Commercial Grade Lounge Chairs which are typically used at Hotels and large Community Pools, and are meant to be used with a Beach Towel.And then you also comment about you never received additional Housekeeping Services. We provide them in advance of your arrival solely.Moving forward you will need to need to find accommodations elsewhere in the Keys.In Summary, both of you are banned across all of our Properties.Internally, we are still wrestling and measuring our response to your Review within acceptable Business protocol to minimize the damage caused.We do wish you many visits to the Florida Key in the future, with over 4,000 Vacation Rental Properties available, we are sure you will find those that are suitable, and meet all of you expectations.Nestor"It is disappointing the medium of a "Review" is abused by some Guests, as they have no accountability for the comments they write, while in turn having the ability to tarnish a Property unjustly.Nestor Loredo Owner/Broker YLYD Holdings International R. E., Inc. nestorloredo@bellsouth.net 305-807-0252 State of Florida Broker's License No.: BK 390544 State of Florida Division of Hotels & Restaurants License No.: CND 5403304 Monroe County License No.: 46111-106688
Member; Key Largo Chamber of Commerce Monroe County Board of Realtors National Multiple Listing Service VISIT OUR WEB-SITE: (nestorloredo.com)