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Justina R

Best Key West Vacation EVER!!

5.0 of 5 bubblesReviewed 7 Apr 2024
The overall onsite experience was simply amazing. My husband and I were there celebrating my 62nd birthday. Upon our arrival we were upgraded to a suite with our private heated pool, two birthday cup cakes along with a bottle of Veuve Du Vernay Champagne! From the welcoming cocktails, to the daily muffins, daily poolside cocktails and nightly turn down service accompanied by chocolates, this was exceptional service!
Date of stay: April 2024
Room Tip: Adults only, need I say more!!! Fabulous!
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this review
Responded 8 Apr 2024
Dear 53justinair,
Thank you for your 5-star review. We are so happy you found the H20 Suites and services to your liking. We feel have the best amenities and staff that make our hotel great. Thanks, for your feedback. We look forward to your next trip to Key West.
All the best,
Mark Bibb
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,246)
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Traveller rating
1,150
55
21
5
16
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Traveller rating
1,150
55
21
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16
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83 - 88 of 1,247 reviews
Reviewed 1 April 2024

Everything was perfect! The room, the furniture, the decor, the in-room amenities are amazing. The landscape is simply gorgeous! The staff at check in and the housekeeping staff were professional and exceptional! The little momento given at check out was a great way to end a perfect weekend!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank johannek882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Umberto Poma, Guest Services / Front Office at H2o Suites Hotel, responded to this reviewResponded 2 April 2024

Dear Johannek882,

Thank you for taking the time to share your lovely review of H2O Suites. It was a pleasure hosting you both in our little slice of paradise. Thank you for describing our hotel as "perfect", we strive daily to make sure our guests would have a wonderful and unforgettable vacation. We are glad you enjoyed our beautiful room, furniture, landscape, decor and our great amenities.
We have many superstars on our team that are dedicated to providing great guest service and we are glad to see you mentioned the great staff at check-in and our amazing housekeeping team that was extremely helpful during your stay that made it an upscale experience as you described it.
We also appreciate your feedback on the gift we give our wonderful guests at check-out.
We look forward to seeing you for your next visit when you return to Key West.

All the Best,

Umberto Poma, Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024

Lovely little hotel! Everything was so beautiful! Our room / suite was really smartly and efficiently decorated. We had a night cap on our balcony overlooking the interior garden… The staff was very pleasant. All in all, we had a great time and hope you will visit this little slice of heaven:)

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank AdrianaS4778
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 21 March 2024

Dear AdrianaS4778,
Thank you for your 5-star review. I am pleased to know you enjoyed your time with us and that you found the amenities of our hotel relaxing. Thanks for your feedback. We look forward to your next visit to H20 Suites.
All the best,
Mark Bibb

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024

Great little hotel! Parking on site, nice rooftop pool and bar with complimentary alcohol, very private gardens. We had a room with a plunge pool which was very nice. Complimentary home made muffins delivered each evening ( delicious). Very convenient location a block off upper Duval you can walk to everything. The room has was very comfortable and stylish. Would definitely recommend

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank Getaway604915
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 21 March 2024

Dear Getaway604915,
Thank you so much for taking the time to write this Five Star review of our hotel.
It is gratifying to know that your stay with us was so enjoyable and thanks for your feedback.
We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024

This property is something special, creating a wonderful ambience of comfort and privacy. Every facet of the experience has been thought-through and curated expertly, in a totally uncompromising approach.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 71TR6PI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 20 March 2024

Dear 7ITR6PI
Thank you for your excellent rating. I am pleased to know you enjoyed your time with us. We feel we have some of the best amenities and a group of professional team members always prepared to provide great guest service. Thanks for your feedback. We look forward to your next trip.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024 via mobile

We went for a special birthday celebration. The room was perfect and very up to date with beautiful decor.
The front desk manager allowed us an early check in and escorted us to the room. They had champagne and balloons to celebrate. We will return.

Room tip: Great parking very great location to all of KW.
Date of stay: March 2024
Trip type: Travelled as a couple
Thank 180pattig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 16 March 2024

Dear 180pattig,
Thank you so much for taking the time to write this Five Star review of our hotel.
I was so pleased that your stay with us was so enjoyable and thanks for your feedback.
We have many superstars on our team that provide great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special.
We look forward to hosting your next trip and thanks for telling your friends as well!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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