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RM 2,057
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RM 2,057
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Pastyman9

Beautiful restful boutique in the heart of Key West

5.0 of 5 bubblesReviewed 4 weeks ago
This is an absolute gem. Beautifully appointed, very private rooms in lovely setting very convenient for restaurants, bars and beaches. Lovely rooftop bar and a real sense that they support your stay rather than just trying to make money. So many lovely complimentary touches, drinks, snacks and a gift.
All the staff were very professional and friendly and a particular shout out to Shanieka and Quiana. Thank you. We loved it.
Date of stay: April 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this review
Responded 4 weeks ago
Dear Pastyman9s
Thank you for your 5-star review. We are proud of our hotel, services, and the staff that makes H20 Suites a great place to experience. Shanieka and Quiana are terrific team members that continuously provide excellent service to all guests. Thanks for the feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,192)
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Traveller rating
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Reviewed 4 weeks ago

Excellent Adults Only Hotel. The best customer service, the rooms are spotless and the grounds are spectacular. Ours bed was exceptionally comfortable. We love the roof top pool with the bar. Definitely will return to the H20 again & again.

Room tip: Great roof top pool with a bar.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Phyllis M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear phyllisbythepool,
Thank you for your 5-star review. It is very gratifying to know our guests enjoyed their time with us at H20 Suites. We are happy you found the hotel and amenities to your satisfaction. Thank you for your feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The staff were friendly and helpful. They greeted us with champagne. Great location. Great resort. We booked our second trip back at H2O to enjoy the room with your own private pool in June 2024. Looking forward to that! The parking garage was a bit small to accommodate the cyber truck and we were told there was a charger, but there wasn’t. So we’ll bring a different car next time.

Room tip: They were backed up a bit at check in. But the personal care they take with each guest is worth the wait.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Catherine S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear Catherine S,
Thank you for your 5-star review. I am happy to learn you had an enjoyable visit to H20 Suites. The team works hard to ensure all guests have a pleasant and relaxing visit. Thanks for your feedback. We look forward to your next visit in June.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

One word sums up this hotel! Perfection!! It is faultless! I do not normally sleep well, away from home but I slept like a baby the bed and pillows were so comfortable!!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank debbiesellick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear debbiesellick,
Thank you for your 5-star review. I am pleased to know you had an amazing visit to H20 Suites. The team strives to ensure all guests have a pleasant stay. Thanks for your feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing place to stay! Staff is incredibly friendly and helpful! Rooms are spacious and beautiful and clean!! Plunge pool is so worth the extra $$. Great location as well- not too far to walk to everything, but quiet for sleeping or relaxing by the roof top pool or plunge pool. HIGHLY RECOMMEND!!!!!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Howard S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear Howard900,
Thank you for your 5-star review. We are happy to know you enjoyed your stay at H20 Suites. We feel we have some of the best amenities and staff that make our hotel great. Thanks for the feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

The best service, the best room, and the most comfort I have experienced in a long time! Everyone is so nice and accommodating. Latoya and Winffild were incredible. Would recommend for couples 100%! Especially the room with the private pool. Make sure to get the Champaign and romantic packages!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank E A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 5 weeks ago

Dear U6299EHea,
Thank you for your 5-star review. I am pleased to know you had a great experience at H20 Suites. We feel our amenities are second to none. Lotoya and Winfield serve as terrific Ambassadors of our hotel and along with all team members deliver excellent service. Thanks for your feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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