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Linda K

Perfect place for relaxing getaway

5.0 of 5 bubblesReviewed 4 weeks ago
Location was perfect property was peaceful. Staff was friendly and helpful. Room was comfortable and spacious. The extra perks were a pleasant surprise. Dove ice cream,mimosas by the pool,muffins, fruit and water! Pool is perfect and the best part is it is adults only!
Date of stay: June 2024
Room Tip: Use the free bus to get to the busy part of Duvall Street. Stop is right outside the hotel.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this review
Responded 3 weeks ago
Dear lindakJ8384WN,
Thank you for your 5-star review of H20 Suites. Our staff and amenities that we offer are among the best that Key West has to offer. Our team takes a great deal of pride in delivering exceptional service to all guests. I am pleased you found the hotel and service to your liking. Thanks for the feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,246)
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1,150
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21
5
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Traveller rating
1,150
55
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Reviewed 4 weeks ago

We chose H2O suites to celebrate our fortieth wedding anniversary. The front office staff was incredibly professional, gracious and accommodating the moment we walked in. This set the stage for a wonderful stay. Unpretentious elegance is how I would describe our room. The decor, bedding, and lounge area was so welcoming and relaxing not to mention nightly turn down service and delicious muffins.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jeffmason1207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 3 weeks ago

Dear jeffmason1207,
Thank you for your excellent review of H20 Suites. It is very rewarding to know you had a great experience during your time with us and Happy Anniversary. We are pleased we were able to provide you with exceptional service while celebrating your special day. Thanks for the feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our stay at H2O was an absolute delight from start to finish. We felt warmly welcomed and well cared for throughout our visit. Although the anniversary package was a bit pricier than expected, it proved to be worth every penny. Our room was impeccably clean and tidied up multiple times a day, with fresh towels and a made bed each time we returned from lunch or dinner. The staff were incredibly friendly, always greeting us with a smile. Special mention goes to H, the bartender, who made everyone feel uniquely special. Any questions we had were promptly answered, whether via text or at the front desk. They had great food recommendations and the best part... no kids! We love ours, but we didn't want to hear others!!! And thank you for the gift when we left!!! We thoroughly enjoyed our experience and look forward to returning soon!

Room tip: The pillows could be a little firmer!
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jwroth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 3 weeks ago

Dear jwroth,
Thank you for your 5-star review of H20 Suites. We feel we have some of the best amenities and staff that makes our hotel so special. H is a terrific example of the culture we have in providing exceptional service to all guests. Thanks for the feedback.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is by far one of the best hotels we've ever experienced! The location is walkable to the best restaurants, shops, cafes, and beaches in Key West! It was amazing to have our own private pool as well. The rooftop pool and bar were beautiful and the view was incredible. The staff greeted us with a glass of champagne and cold water bottles! They made sure our stay was unforgettable in the best way possible!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank landongray08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear landongray08,
Thank you for your 5-star review of H20 Suites. Our location, tropical landscaping and amenities make our hotel the perfect place to enjoy your trip to Key West. I am pleased to know you experienced a great stay with us. Thanks for the feedback. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We returned to H2O over Memorial Day weekend for a quick visit. We have stayed at H2O many times over the last 4 years it has grown to be one of our favorite spots to visit Florida. Staff, location, and quality of the rooms are all at the top of their list.

Check-in was a breeze. Shanieka has been wonderful in the past. Today we were greeted by Shema and Winffild who were both fantastic and friendly. Room was perfect as always and boy do we love the H2O scent! It’s home to us. Dove bars in the freezer at turn down and two fresh muffins for the mornings continue to be a special touch we really enjoy.

The best news…..Hamza is back at the roof pool! He is absolutely a gem for this property. There was a recent period of time without him and the roof pool was never the same. He is truly a great person and always a friendly face to visit with. The drinks were perfect as always. Welcome back Hamza!

We’ll be returning in July, and are counting down the days till we do. H2O Suites is in full effect, and I believe there is no better property in Key West.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jrpeterson5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear jrpeterson5.
Thank you for your excellent review of H20 Suites. Our team members, Shanieka, Sherna, Winfield and Hamza are truly amazing representatives of the entire staff. They are dedicated to providing exceptional service to all guests. I am pleased to know you enjoyed the hotel's amenities as well. Thanks for the feedback. We look forward to welcoming you back in July.
All the best,
Mark Bibb
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our stay at the H2O was great! The staff is very friendly and accommodating. The property was clean and well kept. Very nice rooftop pool and bar. Great location makes everything walkable. The only thing I would say is apparently the private plunge pools are not cooled in the summer. Our pool was very warm and really not worth getting in. We did speak to other couples staying there and they had the same experience. However, the rooftop pool is very clean and cool. Not busy and the perfect size for the hotel. We would stay again!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank TerraBrian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark B, General Manager at H2o Suites Hotel, responded to this reviewResponded 4 weeks ago

Dear TerraBrian,
Thank you for your excellent review of H20 Suites. We feel we have some of the best amenities and staff that make our hotel a special place. I appreciate your feedback. We will use your comments to assist us as we continuously work to improve our operations. We look forward to your next visit.
All the best,
Mark Bibb
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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