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Ocean Key Resort & Spa
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Reviews (2,759)
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1,907
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60 - 65 of 2,759 reviews
A TripAdvisor Member
1
Reviewed 19 February 2018

Horrible bed conditions. The matress seemed very old showing springs. Wife actually slept on couch. Woke up with bug bites. Room was not very clean. Hotel seemed to lose attention to detail since last stay

  • Stayed: February 2018, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 26 February 2018

We are so sorry about your experience! Please reach out directly to us at jamneus@oceankey.com so that we can investigate further into the room and ensure that all the bedding and cleanliness is up to standard. All the mattresses were replaced in 2017 so we certainly are concerned and will be checking all rooms. We truly appreciate your feedback and thank you for sharing your experience.

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Reviewed 19 February 2018

The number one reason to stay at Ocean Key obviously is the location. Is it worth paying 10-15% more then other Key West properties to be at the center of it all? YES! Especially Ocean Key where you will encounter extraordinary service, wonderful friendly staff, clean large rooms, views of the sunset from your balcony that can not be surpassed. We found our room, which was a partial that backed to the parking lot, very quiet (after 8 pm). We had very sound sleep even with the balcony doors open. We also found the F&B on property was very affordable & reasonably priced, Not only that - but it was good. We would highly recommend Ocean Key & would stay here again over any other property in Key West!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 26 February 2018

Thank you so much Robert! We are absolutely thrilled you had such a great time. Thank you for sharing your experience with us all! We look forward to welcoming you back and hope to have you experience SpaTerre to compete your adventure at Ocean Key Resort.

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Reviewed 19 February 2018 via mobile

Lovely staff (best in America) and great location. Rooms nice and spacious. Downside is the roosters that wake you up at 3.15 am every morning! The pool area can get busy but always managed to find a subbed.

Stayed: February 2018, travelled as a couple
Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 19 February 2018

Thank you Jane. We look forward to welcoming you back soon!

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Reviewed 18 February 2018 via mobile

We booked this for Valentine’s Day and had a good time. We were lucky to get a balcony on the side of the hotel to watch the sunset every night and it was beautiful!!! The price was high but it’s at the end of the street at a pier that has a great view of the sunset. It was quieter than I expected it to be since it’s close to the party street. I would stay again.

Stayed: February 2018, travelled as a couple
Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 19 February 2018

Thank you Jamie. We are thrilled you enjoyed Valentines Day with us. Please come back and see us again soon.

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Reviewed 18 February 2018

This resort is a wonderful vacation spot. The location is premiere, and the views are wonderful. Close to anything you want to do in Key West. Resort has a wonderful spa, pool, comfortable and clean rooms, and the staff is fantastic. The pool area and liquid is out of this world service, and atmosphere. Great music playing, and friendly people all around. The food is fantastic as well. Best Pina colada I have ever had. I highly recommend the couples massage as well. Very relaxing, and they know how to give a massage. Overall, we go here every year because it is just a great place to unwind. Changes in latitude Changes in attitude you will find here.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Freddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded 20 February 2018

Thank you Freddie! We love your review, great tips and thank you for sharing your experience at Ocean Key Resort. We all look forward to your next visit and can't wait to welcome you back.

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