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All reviewsfree breakfastmake your own wafflesmallory squarenice hotelpool barbusy roadshuttle busbooked this hotelfront desk staffnice stayshort drivefitness centerrooms were very cleanwould stay againrental carnice roomdry tortugas
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Reviewed 18 June 2018 via mobile

We'd like to thank Donna who was like our concierge. She was so friendly, had a spirit about her where she actually enjoyed what she does. We can't thank her enough!!! She just cant be replaced. Love, The Oesterles. June 10th to June 14th, 2018

Stayed: June 2018, travelled as a couple
Thank kerryo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 18 June 2018

Thank you for sharing your Fairfield experience, pleased to hear your stay was enjoyable during such a joyous occasion. Thank you for the kind words regarding Donna, we couldn't agree more, and we are so fortunate to have her on our team. Happy Anniversary and we would love to welcome you back for your 51st!!

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Reviewed 17 June 2018 via mobile

I had a great stay Tim the manager and Stephanie was awesome and I will definitely be back the level of professionalism is 100% I would recommend anyone to go for a stay,complimentary breakfast was good and also they have a shuttle,the Concierge is very good at her Job Doviann too.We had a great stay

Stayed: June 2018, travelled with family
Thank stephomari123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 17 June 2018

Thank you for sharing your Fairfield experience! Pleased to hear your stay was enjoyable and thank you for the kind words regarding Stephanie and the rest of our team. We truly are fortunate to have such professionals on our team! Thank you for being our guest and we would love the opportunity to welcome you back to the Keys Collection!

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Reviewed 17 June 2018 via mobile

Perfect hotel for family. Split room with 2 beds plus sofa bed. Beds comfortable. Great breakfast included. Pool and pool bar! Quiet and safe location away from hustle and bustle of town, but regular shuttle to town for small fee, still better than parking rates. Overall great stay!

Stayed: June 2018, travelled with family
Thank tcarrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 17 June 2018

Thank you for sharing your Fairfield experience. We are delighted to hear you found our hotel perfect for the whole family. Glad to hear you had a chance to hop on our shuttle to Mallory Square, leaving the keys in the hotel room is the best suggestion when you are on island time! Thank you for being our guest and we would love the opportunity to welcome you back to the Keys Collection!

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Reviewed 16 June 2018 via mobile

My stay was enjoyable. The room was large and quiet. Room had fridge and multiple TVs.

Only negatives: I would have preferred more breakfast items that are both vegan and gluten free. It would have been nice if breakfast was served on non-disposable plates.

I would stay again without issue.

Stayed: June 2018, travelled on business
Thank TheSmugVegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 17 June 2018

Thank you for sharing your experience. Pleased to hear your stay was enjoyable. Please know we take your feedback very seriously and I have shared your suggestions with the rest of our team. Thank you for being our guest and we look forward to welcoming you back to the Keys Collection!

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Reviewed 15 June 2018 via mobile

It appears this hotel is being modernized by its management. The process has created lovely rooms and bathrooms and a nice pool area. But the corridors and balconies still need to be refreshed. The guest laundry, while convenient, proved less than convenient as when the washer failed to spin, leaving me with soaking towels and clothes. The dryer failed to dry after two cycles. The staff seemed unfazed when we informed them of the trouble. That aside, the location is a good one -- on the western end of the island close to US 1 and away from the craziness of Duval Street.

Stayed: June 2018, travelled with family
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, Manager at Fairfield Inn & Suites by Marriott Key West at The Keys Collection, responded to this reviewResponded 15 June 2018

As a teachable moment, I have shared your feedback with our Guest Services Agents. It is our responsibility to respond to our guest concerns promptly and I truly apologize for the troubles you experienced with our laundry facilities. Thank you for sharing your experience and we hope to have another opportunity to make it up to you!

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