I had an amazing experience when checking in today as the front desk agent Mellisa was so warm, friend, helpful and professional! This hotel is very lucky to have her as their stuff. I am very sure everyone who interacted with her would feel the same way. Great job, Mellisa!
Thank you for your feedback! I am pleased to hear that Mellisa provided you with such memorable service. We hope to welcome you back to Banana Bay during your next trip to the Keys.
B Well.
All the staff we encountered were helpful and friendly and we have no complaints regarding them whatsoever.
In terms of the resort generally, the tennis courts are unusable and the area surrounding the pool is extremely dirty. All the outside areas, tennis courts and pool area look very run down and unloved. At no point during our 3 day stay did we see anyone cleaning these areas though the robot pool cleaner was doing its job at the bottom of the pool; the pool itself was clean. The poor state of the pool area would dissuade anyone from using the pool which is a shame as the pool itself is large and could be an attractive feature; we saw no one using the pool despite the resort appearing busy. At no time was the advertised Tiki bar or marina bar open and like everything else, both looked run down and uninviting.
Our room was generally okay in terms of size and facilities. However, it is clear that cleaning of the room prior to our arrival consisted of vacuuming/sweeping of the hard floors as the floor itself was dirty evidenced by the dirt picked up by the soles of my daughter's white socks as soon as we arrived. The daily housekeeping regime comprises only a change of towels and topping up of the Keurig coffee capsules; beds are not made, floors and bathroom are not cleaned. Limited housekeeping of this nature is not something we have encountered at a hotel/resort before. The shower had a fair amount of mould which is inevitable in the climate and lack of airflow in the bathroom but this should be properly cleaned more regularly. The hairdryer provided in the room was close to catching fire when used; lots of dust inside burnt off by the heating element. The common areas in the block in which our room was located were only vacuumed once in the 3 days of our stay; on our arrival the carpeted areas were very grubby.
We enjoyed our few days in Marathon but sadly, would not return to this resort. It would be good value if the facilities and ambience matched what was promised, but sadly, it fails to match the marketing hype by a huge margin.
Thank you for taking the time to share your detailed feedback with us which is invaluable in improving our services and amenities. Your feedback is the best means we have of addressing our guest's concerns and implementing improvements. Your satisfaction is our top priority; therefore, we regret this is not what we showed you during your time with us. We appreciate your constructive feedback and hope we have the chance to make it up to you on a future visit. Your feedback has been shared directly with our resort management and operations teams.
B well.
Great place to stay. Affordable, beautiful. Older property up front,, But the room was clean inside and apparently had been redone.
I thought it was wonderful. The staff was great.
There's no beach, but there's really no beach anywhere in the keys. We snorkeled around the rocks in the back. Tons of lobsters. Even caught some fish right off the rocks in the back as well. Great time! Relaxing.
The hammocks and the view were ridiculous.
Thank you for your review. We're thrilled that you were able to relax with us and that you enjoyed the views, snorkeling, and fishing during your trip. We will be sure to pass along your compliments to our team, and we look forward to our next chance to see you in Marathon.
B well.
Nice room, clean and very comfortable. Awesome bed and pillows. Nice beach area to catch sunset. Breakfast was okay. I've stayed here a couple times, I think its worth getting a water view, or a resort view. I went cheap, and my view was US1. I wish there would have been a way to turn the light on the balcony, I woke up at 3am and thought it was daylight outside.
Thank you for your review and feedback. We appreciate you being a repeat guest and are happy you had a wonderful overall stay experience. We look forward to welcoming you back soon.
B well.
My stay was perfect the room, the ambience and the service, excellent , the breakfast was a nice token , the pool , and the marina is a perfect spot for a good vacation time. In the room the linen was perfect, the cleanliness excellent and special mention to the front desk personnel very attentive and always with a smile attending the guests
Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay and found our staff friendly and attentive. Our team works hard to make every visit special and can't wait to welcome you back for another amazing experience soon!
B well.
