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cccanada
canada

Good stay if looking for basic accommodation

3.0 of 5 bubblesReviewed 30 Dec 2024
This isn't a resort - it is essentially a motel. If you have that in mind when booking you will enjoy. The staff was helpful and the rooms were clean. However, the pool was freezing, and the pool area was in rough shape. Florida health closed the hot tub. We essentially couldn't use any of the "resort" features. They do offer beach towels and chairs to borrow which was helpful. Breakfast was very basic. Some days fruit- other days no fruit. Set your expectations accordingly and it will be a good stay.
Date of stay: December 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this review
Responded 31 Dec 2024
Thank you for taking the time to give us your feedback which is invaluable in improving our guest experiences. We sincerely apologize that you did not have the experience we strive to provide our guests and for any inconvenience. Your feedback is the best means we have of addressing our guests' concerns and improving our service. We are happy to see that you found the staff helpful and enjoyed your room during your stay. Thank you again for your feedback.

B well.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 December 2024 via mobile

They advertise a breakfast, but should just not do it. All kinds of wrong. All hot food was cold, no milk for cereal, no jam or jellies, not enough seating, a microwave to reheat your eggs, no ketchup, out of fruit, out of plates and I could go on. To the owners: just don't offer breakfast. Or go to a holiday inn express to see what a quick breakfast should look like. It's a half a**ed effort, and insulting to your guests.

Date of stay: December 2024
Trip type: Travelled as a couple
1  Thank Natalie A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this reviewResponded 7 January 2025

We value your feedback and appreciate you taking the time to leave us your comments. We sincerely apologize that you did not have a great experience with breakfast as we strive to exceed our guest’s expectations on every visit. Your feedback has been shared with our senior management team to ensure we continue to make improvements to serve our guests better in the future.

Thank you again for your feedback.

B well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2024 via mobile

Save your money for somewhere that has more to offer. We stayed for 2 days, two rooms. Rooms are clean & bed was comfortable, but the pool was as not heated, part on order, hot tub out of order, no chairs at the beach area, internet was as intermittent which caused the tv to on out when it was out. Breakfast was non-existent when we tried to eat. Staff was not available to ask for anything. At checkout, no one was available to discuss at least a credit to accommodate the resort fee since we only used it for parking & 2 waters in each room. Website is very misleading.

Date of stay: December 2024
Trip type: Travelled with friends
Thank Kristin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this reviewResponded 30 December 2024

Thank you for sharing your comments with us regarding your recent stay. Your feedback is very important as it helps us to identify areas in need of improvement. Although we constantly strive to enhance the quality of our facility as well as the service levels of our staff, we know that there are always opportunities for improvement. Please accept our sincere apologies for any inconvenience you may have experienced while at our property and be assured that we will take the necessary measures to rectify our shortcomings.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2024

STAY AWAY! DO NOT GIVE THIS PLACE YOUR MONEY! I arrived at banana bay for a wedding and walked inside to book a room. Ten minutes later walked back inside to cancel the room since my girlfriend had already booked a room down the road. We were told ok no worries the charge will be erased from your pending charges. Never was erased. So I call in looking for a refund and am told only the manager has the ability to process refunds and she is not available and to try her back later in the week. At this point I normally would have let it go but $411.00 for one night is absurd when we didn’t even use the room. Finally I get the “manager on the phone and she tells me I’m non refundable due to the 72 hour cancellation policy. I tried to explain to her it was canceled ten minutes later and that we didn’t even walk to the room or even open the door. Never even left the parking lot. She then started to yell at me and at this point I was so frustrated I told her no problem Mam I’ll discuss it with my bank and she hung up on me.
Not to mention for a “resort” this place just looks straight up run down.
I really hope they respond to this review I would love to hear them try to justify charging someone for a room they cancelled ten min later then telling them a refund is coming just to get them out the door then later tell them they are non refundable.

Date of stay: November 2024
Trip type: Travelled with family
Thank Michael K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this reviewResponded 18 December 2024

Thank you for taking the time to share your feedback which is invaluable in improving our guest experiences. We sincerely apologize that you did not have the experience we strive to provide our guests and for any inconvenience during your stay. Your feedback is the best means we have of addressing our guest's concerns and improving our service. Your feedback has been shared with senior management for further follow-up. Thank you again for your feedback.

B well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2024 via mobile

Overall, a pleasant stay at Banana Bay. The room was clean and in very good condition, along with the lobby and hallways. While I did notice some landscaping issues and some areas needing some attention around the pool, the pool itself was clean and in good shape. The Check in area and breakfast room were clean and neat. I will say that the resort is under new ownership and they are working to update and fix the things I did notice needed some attention. We did need to call maintenance for a bathroom issue and they came promptly and took care of the issue, and were pleasant. The waterfront area was great, with new hammocks and a great view. Kelli at the bar was fantastic, pleasant and fun to talk with. I would stay here again.

Date of stay: November 2024
Trip type: Travelled with family
Thank Jim B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this reviewResponded 18 December 2024

Jim,

Thank you for sharing your review of your recent stay. We are delighted to see you enjoyed your overall experience, the views, and the service you received especially from Kelli at The Pointe Bar. We look forward to having you as our guest again in the future.

B Well.

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Reviewed 18 November 2024

I had an amazing experience when checking in today as the front desk agent Mellisa was so warm, friend, helpful and professional! This hotel is very lucky to have her as their stuff. I am very sure everyone who interacted with her would feel the same way. Great job, Mellisa!

Date of stay: November 2024
Trip type: Travelled solo
Thank 911linw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience Manager, Owner at Banana Bay Resort & Marina, responded to this reviewResponded 18 December 2024

Thank you for your feedback! I am pleased to hear that Mellisa provided you with such memorable service. We hope to welcome you back to Banana Bay during your next trip to the Keys.

B Well.

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