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Gisela M

Staff can make a difference

4.0 of 5 bubblesReviewed 18 Apr 2024
Ideal location in the middle of the Keys to explore them in both directions. Li welcomed us with a smile, explained all sevices and managed to give us a room with a nice view. When we had a problem with our room door he solved it in a few minutes. A very attentive, friendly and efficient service!
Date of stay: April 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this review
Responded 22 Apr 2024
Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (412)
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Traveller rating
225
92
41
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32
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All reviews free laundry breakfast area complimentary breakfast island fish co pool area yogurt enjoyed our stay front desk staff great tiki bar laundry room wonderful stay nice pool beds were comfortable florida keys inns troy property
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17 - 22 of 412 reviews
Reviewed 17 March 2024

This hotel is new, modern, clean and well maintained. A pleasure to stay here! Great beds, nice pool and fitness center, quiet, friendly staff. Nice breakfast and good coffee. It is located near many good restaurants and tourist spots. Highly recommend.

Room tip: Food from the Tiki bar is good and room service is available if you don't feel like going out.
Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Jody P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this reviewResponded 22 April 2024

Thank you for your review. We are so happy to have been your chosen hotel destination. Our staff pride themselves in offering exemplary customer service and I am so delighted to hear that we did not fall short of this during your stay. We hope you'll stay with us again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2024 via mobile

As I lay here contemplating my life choices, I hope to save ypu from the pain I'm currently in! The bed in this place is horrible! Rock hard, you can hear and feel the bed springs snd ini feel like I am up in the middle and lower with my head. I am about ready to go sleep in my car!

The pool is freezing cold, doesn't feel heated at all. Lots of little updates needed fod warped wood, etc., although those things are no big deal compared to the bed. Room was mostly clean, some crumbs and food stains by the sink.

Checkin was pleasant and helpful. .

Date of stay: January 2024
Trip type: Travelled with family
1  Thank Sunseekergirl77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this reviewResponded 30 January 2024

Thank you for taking the time to complete a review regarding your stay with us. We sincerely appreciate your feedback and we're very sorry you had issues with your bed. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. I will share your concerns with our management team to rectify the mentioned issues. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

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Reviewed 16 January 2024

We reserved 2 rooms here on New Year's Eve. One of our rooms smelled musty and was a little unpleasant for our allergies. Otherwise, things were nice. The place was clean and breakfast was good. The hotel clerk was very kind and helpful, placing our rooms near one another.

Date of stay: December 2023
Trip type: Travelled with family
1  Thank pat l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this reviewResponded 30 January 2024

Thank you for taking the time to complete a review regarding your stay with us. With your feedback, we will do better. Internal communication is the key to providing great service and thank you for letting us know where we can improve. As always, we appreciate having you as our guest and we hope to you again in your travels.

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Reviewed 28 December 2023

Great location, central Marathon near restaurants. Lovely property. Pool and pool bar, ping pong, volleyball and other amenities. Quite new. Very clean and quiet. Wonderful bed and bedding. Competent unobtrusive staff.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dianne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this reviewResponded 30 January 2024

Thank you again for choosing to stay at the Hampton Inn in Marathon. We would be happy to have you back at our hotel if your travels bring you back to the beautiful Keys!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2023

I have been a HH Silver/Gold member for over 20 years. I attempted to book a reward reservation for a surprise weekend for my husband, but an hour later, my health issues flared-up and I realized I would not be able to travel. I was able to cancel ALL of the other travel reservations (air / car / hotels) for this surprise weekend, except for HI Marathon. I didn't realize I when I booked it, I was already in a non-cancellation window. Webpage suggests calling. That was futile. I then attempted to resolve with Hilton Honors customer service. They said it was at the discretion of the local hotel. Called again, and was refused again. As a final option, I called and requested changing my reservation to a new date a few months from now (hoping I will feel better) again with no luck. My valuable points are lost.

In my 20+ years of staying at Hiltons, I have had other similar events, requiring a change of plans, and always had HH cooperation of redepositing my points or rescheduling.

I am very disappointed that HI Marathon is unbending with their cancellation policy.

Date of stay: December 2023
Trip type: Travelled with family
Thank Susan C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Suarez, Owner at Hampton Inn Marathon - Florida Keys, responded to this reviewResponded 23 December 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. As a destination hotel, we normally have a 3 day cancellation policy as opposed to other hotels with a 1 day policy. The hotel must follow the policy and we are not able to change it. We sincerely appreciate your feedback and we're very sorry you were unhappy. As always, we appreciate having you as our guest and hope you would be willing to give us another opportunity to make it right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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