Amazing facilities, this place truly defines it's name with an amazing sunset spot. The views and atmosphere over here is something that you would want while on a vacation. The pool at this resort is really big and clean.
Would love to stay here again if I get a chance.
216harshalp, your wish to return is the greatest compliment, and our team sincerely thanks you for the kind review! We’re so glad to hear that you enjoyed our stunning sunset views and the spacious, clean pool. Fun Fact: we love to be able to offer Marathon's largest resort pool! It’s wonderful to know that our resort helped create such a memorable vacation experience for you. I hope we get to see you again very soon. Take care and happy new year!
Great class! Instructor NaQuan went above and beyond by extending extra time for us, ensuring we could fully engage and start the morning with high energy. His dedication and enthusiasm made the experience even more enjoyable and motivating. Highly recommend his classes!
Thank you so much for your wonderful feedback! We’re thrilled to hear that NaQuan’s dedication and enthusiasm made such a positive impact on your experience. We’ll be sure to share your kind words with him, and we’re grateful for your recommendation. We look forward to welcoming you back to Tranquility Bay for another enjoyable and rewarding stay. Take care!
The property at Tranquility Bay is beautiful with a quaint feeling. Our villa was well equipped for a family stay, but as others mentioned—it’s quite dated and could use updating. Many villas were tented with a hideous black and red tarp for termite treatment during our stay and this was not disclosed.
The food at both Butterfly Cafe and TJ’s was excellent. The website says live entertainment at the tiki bar from 6-9 daily. During our 5 night stay there was only music one night. We received a 20% off coupon for use at both TJ’s and Butterfly Cafe. Employees seemed confused as some returned the card after each use to be reused and others said the coupon was for a one time use. Nothing on the card itself clarified and it was a hassle each time we tried to use it. On the fridge in our villa was a magnet that said you’d receive a free bottle of wine with the purchase of two entrees at both TJ’s and Butterfly. Servers at both restaurants had no idea what we were referring to. The magnet on the fridge also said we could have food delivered to the pool but we were told that was not possible.
During our entire 6 day stay the water sports were never open, even though we were told upon check in that they would be. There was also no yoga as listed under activities.
we booked a Family Reunion offer via the resort website. Upon checkin, the staff had no idea what I was talking about. While the resort was apologetic, ultimately they were unable to deliver the package that they advertise on their site. They did send pool toys to the room and send us to the Turtle Hospital. It seemed very bizarre that there were many things offered for use during our stay, but they were not delivered upon.
Lastly, there is no EV charger on site for anyone with an electric rental car.
Greetings from Tranquility Bay Michelle and thank you for being our guest. I appreciate your candid feedback and regret your recent visit was not without issue. I understand you were traveling many in your family, and I wish to apologize again for the Family reunion inclusions hiccups. By booking outside of our Group Sales team, our team regrets this offering was overlooked and I hope the offering of the Turtle Hospital tour was enjoyed by you all. Your feedback in your review and directly to our team will be reviewed and used for improvements in the future.
Thank you for highlighting our food selection at TJ's and Butterfly Cafe. I would like to clarify the sticker you mentioned, as that promotion is an offer for Room Service orders. If you were dining in, this may have caused the confusion.
Finally, we love to offer the Yoga sessions twice weekly and the convenience of on-site watersports activities, however, can only offer them when weather permits. Sadly, during your stay, we had numerous poor weather days that included high winds and rain as well as Hurricane Rafael causing a Tropical Storm Warning. Unfortunately for these reasons, our outdoor activities had to be postponed.
Thank you and my apologies again your stay was not perfect. I hope you will be willing to give us another chance to WOW you in the future. I wish you and your family well into the future.
Lauren Clevenger
Tranquility Bay GM
This property lives up to its name. Very tranquil. Great spot to recharge. Otis at the front desk is so knowledgeable. Also had a great interaction with Elizabeth. Dinner at the Butterfly Cafe was amazing. Jose seated us at a lovely corner table inside and our waiter Anthony was wonderful. The filet was delicious. Definitely a wonderful time. Looking forward to our next stay.
Beth, I cannot thank you enough for celebrating the incredible members of our team that curated your best stay yet with us! Thank you for the kind feedback and 5-star review, we look forward to welcoming you back soon and wish you warm greetings this holiday season.
I love this place. The staff are amazing and they really do make the experience special. Gabrielle always remembers us and really cares about making sure everything is done right. This is our 4 trip in a year. We will be back. By the way the food at the Butterfly cafe is amazing. Jasmine is a great server!
And we love you, Iamatravelnut! I am humbled to read this is your 4th visit with us in 2024, absolutely incredible! Thanks for taking a moment to celebrate our wondrous resort and talented team members. I will be sure to share your kind feedback with Gabriel and Jasmine, I know this will make their day. Next time you are in town, please let me know as I would love to personally welcome you! Take care and warmest holiday wishes.
