I cannot believe I redeemed 80K points per night to stay at this "Resort". Where to begin?
1. How about the inability to get a hold of anyone? I tried calling the operator, front desk, you name it from my room, and nobody ever answered.
2. Room issues...The reason I had to keep calling is because my air conditioning wasn't working and my hot water wasn't working. I also went up to the front desk at least 3 times to ask them to send someone to assist and nobody ever came.
3. I had to request cleaning for my room even though I didn't have the do not disturb sign on. I also relayed this to the front desk, but ended up having to find the cleaning ladies every morning to ask them to clean my room. When they did, they did not take my towels that were on the floor and instead hung them back up, they did not leave toilet paper or replace the tissues even though both were clearly at the end.
4. Food: The restaurant food that I had except for on NYE was terrible, including their bread pudding dessert which was rock hard when I got it. I also woke up the next day sick with some sort of stomach bug that I can only relate to what I ate the night before at the restaurant.
5. I was told by the HILTON desk when booking this reservation that all fees were included, but I was hit with room taxes and resort fees. What on earth were the resort fees for anyway? There is literally NOTHING at this resort, and if there was, not one person gave me a pamphlet, or even told me about what was included in the resort fee. But I digress...I tried reaching the hotel multiple times after I left to review the charges on my bill and again, nobody answered! You call Hilton direct and they say to call the resort, but since that's not working, I had to resort to writing a review, which I would have never done, even through overall this place was NOT worth the money. I could have redeemed points for a lot less down the road at the Hampton Inn and likely would have received better service.
All in all, I'm grateful I had things planned ever day, otherwise I would be using the one towel they provided in the one heated pool and ordered DoorDash for meals, which I would have done, except I needed to use the food and beverage credits.
TERRIBLE experience...I should have booked at the sister property which is a Marriott hotel, but thought this hotel was a little more upscale.