We’ve tried several times using our Suite Rewards Upgrades, and this is one of the hotels that wont assign them in advance ( we will start looking 3 days in advance is the policy) I checked the website and each time those rooms were available but my upgrade was declined.There are 2 different buildings, if you cant get a reservation in the one that has the balconies than I would suggest staying somewhere else.
Dear thomasa984,
Thank you for your loyalty to Marriott Hotels and for sharing your review. It is never our intention to leave our most valued guests with a poor impression. We do our best to accommodate special requests such as room upgrades, but only so many are available. I'm sorry we disappointed you, and we will take your comments into consideration. On behalf of the entire staff, we appreciate your business and hope to host you again.
Sincerely,
Danielle Slough
General Manager
Would've given this a 2 star had it not been for the great guy at the poolside tiki bar that really made the days we stayed great.
I'm gonna be honest though - our stay was not great. Having booked a suite, and in advance explained that we'd need the full three beds preparing, I was left with two beds and a sofa. No great shakes, I thought, until I asked for the third bed to be made up. What I got was a few sheets and two pillows thrown through the door at my son in the room at the time and told to make the bed up ourselves.
Secondly, none of the USB chargers worked. Spoke to manager and was told - I know, some of the sockets are tired. He kindly found us a plug with a double usb charger to connect. Great stuff with 4 guests and 9 devices.
Thirdly - was charged for parking after explaining twice we didn't need it. Amazing that Marriott can charge your CC before you leave the hotel, but now a week later, we're still waiting for the car park costs returned.
Breakfast was complimentary, but to be honest, a waffle maker and some stale muffins at 20 for a dollar from 5 below you can keep. Having said that, the coffee was good.
I'd swerve this place if we come again. I ain't parting with $600 for a two night stay again that was quite frankly, below par, and the front of house staff need retraining.
Dear richardhaye,
Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.
Sincerely,
Danielle Slough
General Manager
Booked a King Room with Pool / Water view, the photo attached shows what we got when we checked in - no view at all! Questioned this with reception, to be told that room is a pool view room! Thankfully they moved us to another room with a perfect view over the water. The rooms are lovely, very spacious and clean. The grounds and the pool area are really nice with lovely views. The guy at the tiki bar was great and made the best cocktails. Location is perfect for visiting Sparkeys next door. The whole place has a resort style feel to it. Breakfast left a lot to be desired but what can you expect really from a complimentary breakfast. Would definitely stay again if in the area
Dear KarenLou72,
Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our modern hotel, spacious accommodations, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.
Best,
Danielle Slough
General Manager
The hotel was nice, staff friendly. BUT why would you have to pay a daily parking fee of 17.00. That charge is unacceptable. We paid 25.00 ad day parking for jet ski trailer which is fine But to to charge additional 17.00 a day to park our vehicle while staying is obsurd
Dear H1656XOlouisb,
Thank you for choosing us! We're delighted to hear that you enjoyed our friendly staff and nice hotel. However, we regret that we fell short regarding our parking facilities. In the Marathon area, parking can be challenging. We are pleased to provide our guests with one option that allows them to avoid city limitations and towing concerns. We truly appreciate your feedback and will take it into account as we continually assess our guest offerings. We hope to welcome you back in the future for a flawless stay!
Sincerely,
Danielle Slough
General Manager
Susie was amazing!!!! We evacuated from Lee County Florida to this hotel for Hurricane Milton. We were tired, frazzled and arrived earlier than expected. She looked up our reservation and she could see I was a bit of a wreck and said. Let me look up your reservation. She then said witha smile I have a room ready for you and you can check in now. I was so happy I could hardly stand it. She checked us in and we went to our room and we were upgraded to a beautiful suite! What a wonderful surprise! Her attention to detail made our gloomy a day a beautiful biggt spot. Susie, thank you so much for your kindness!!!!!We love this place. Service is always top notch! Has a great pool, restaurant attached. Truly an oasis that we needed. We are Bonvoy members and truly greatful for this excellent customer service experience.
Dear Wanderer28845953550,
It’s splendid to hear that you had a great stay. We're delighted Susie elevated your experience with her top-notch service. Your appreciation is greatly valued, and I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you, and we look forward to welcoming you back in the future for another wonderful experience!
Best,
Danielle Slough
General Manager
