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Beach girl

Clean and pleasant waterfront hotel

5.0 of 5 bubblesReviewed 8 Dec 2024via mobile
We stayed at Fairfield Inn & Suites by Marriot on our recent vacation to the Keys. We made the reservation serveral months in advance and spoke with Nicole at thw Front Desk both on the phone and in person during our stay. She is the consummate hostess. She was outgoing and yet very knowledgeable. Cudos to her. The hotel is lovely, extremely pleasant, clean, comfortable, full of activities for guests and yet, with a full parking lot, a very quiet place to stay. We were very impressed.
Date of stay: December 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this review
Responded 10 Dec 2024
Dear Swrc13,

Thank you for your thoughtful review! It's great to know that you found the hotel clean, comfortable, and peaceful. We're also happy to hear that Nicole made a positive impression with her helpfulness. We appreciate your kind feedback and would love to welcome you back again in the future!

Best,
Danielle Slough
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 December 2024 via mobile

This was our most expensive hotel whilst touring the route from Cape Canaveral to Key West. We had requested a high room away from lifts when we booked a year ago. We were given ground floor next to lifts and an enabled room. We had booked on a senior rate. The breakfast, although usual for this type of hotel, was not at all edible. Tables not cleaned in a timely manner. We didn’t bother the 2nd day. The receptionist, whilst she could speak a little English didn’t seem to be able to understand us. It was very difficult to get answers to questions like where is the laundry room etc. on that subject washing was $4 and drying $4. Twice the cost of anywhere else. The 2nd morning the Shower did not work. We had to wait for maintenance, who did manage to solve the issue but of course we were delayed on our journey. We found it quite stressful staying here and it is made worse by the fact it was our most expensive stay by about $100 per night.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Sotongirl49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 3 December 2024

Dear Sotongirl49,

We apologize for the disappointment you experienced during your stay. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in Marathon and hope that you consider a return trip in the future, as I know we can do better.

Sincerely,
Danielle Slough
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024 via mobile

The Customer Service at the Front Desk Team was Excellent!!!! Explaining and answering my questions on beaches ... Food ... entertainment... map of area & biz cards for Island Taxi so I could enjoy my Birthday Celebration without driving. Also sent a Happy Birthday platter to my room such a Surprise & Very Special!!!! Over and above providing a bike & safety deposit box for me. Breakfasts were always delicious!!!
Desk Team ::: Susie ... Atashia ... MGR Danielle . Look forward to coming back again !!!!!!

Room tip: Just ask Front Desk Team & they will provide what you need.
Date of stay: November 2024
Trip type: Travelled solo
Thank KRAIG D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 19 November 2024

Dear KRAIG D,

Here at Fairfield Inn & Suites, we understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I can't thank you enough for your compliments, and we look forward to seeing you again on a return visit.

Best,
Danielle Slough
General Manager

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Reviewed 12 November 2024 via mobile

We’ve tried several times using our Suite Rewards Upgrades, and this is one of the hotels that wont assign them in advance ( we will start looking 3 days in advance is the policy) I checked the website and each time those rooms were available but my upgrade was declined.There are 2 different buildings, if you cant get a reservation in the one that has the balconies than I would suggest staying somewhere else.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank thomasa984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 13 November 2024

Dear thomasa984,

Thank you for your loyalty to Marriott Hotels and for sharing your review. It is never our intention to leave our most valued guests with a poor impression. We do our best to accommodate special requests such as room upgrades, but only so many are available. I'm sorry we disappointed you, and we will take your comments into consideration. On behalf of the entire staff, we appreciate your business and hope to host you again.

Sincerely,
Danielle Slough
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2024 via mobile

Would've given this a 2 star had it not been for the great guy at the poolside tiki bar that really made the days we stayed great.

I'm gonna be honest though - our stay was not great. Having booked a suite, and in advance explained that we'd need the full three beds preparing, I was left with two beds and a sofa. No great shakes, I thought, until I asked for the third bed to be made up. What I got was a few sheets and two pillows thrown through the door at my son in the room at the time and told to make the bed up ourselves.

Secondly, none of the USB chargers worked. Spoke to manager and was told - I know, some of the sockets are tired. He kindly found us a plug with a double usb charger to connect. Great stuff with 4 guests and 9 devices.

Thirdly - was charged for parking after explaining twice we didn't need it. Amazing that Marriott can charge your CC before you leave the hotel, but now a week later, we're still waiting for the car park costs returned.

Breakfast was complimentary, but to be honest, a waffle maker and some stale muffins at 20 for a dollar from 5 below you can keep. Having said that, the coffee was good.

I'd swerve this place if we come again. I ain't parting with $600 for a two night stay again that was quite frankly, below par, and the front of house staff need retraining.

Room tip: Avoid the front desk if you require any meaningful help.
Date of stay: October 2024
Trip type: Travelled with family
2  Thank richardhaye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 31 October 2024

Dear richardhaye,

Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

Sincerely,
Danielle Slough
General Manager

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Reviewed 29 October 2024 via mobile

Booked a King Room with Pool / Water view, the photo attached shows what we got when we checked in - no view at all! Questioned this with reception, to be told that room is a pool view room! Thankfully they moved us to another room with a perfect view over the water. The rooms are lovely, very spacious and clean. The grounds and the pool area are really nice with lovely views. The guy at the tiki bar was great and made the best cocktails. Location is perfect for visiting Sparkeys next door. The whole place has a resort style feel to it. Breakfast left a lot to be desired but what can you expect really from a complimentary breakfast. Would definitely stay again if in the area

Date of stay: October 2024
Trip type: Travelled as a couple
1  Thank KarenLou72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Fairfield Inn & Suites by Marriott Marathon Florida Keys, responded to this reviewResponded 29 October 2024

Dear KarenLou72,

Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our modern hotel, spacious accommodations, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

Best,
Danielle Slough
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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