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Reviewed 30 November 2019

we rented this particular house for certain amenities. A Lot of those did not work. Staff was slow to response to fix items. One of the items, still did not work when we checked out. When checking out, I was told I needed to call to talk about the items.

Date of stay: November 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank C102WGdenise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReunionResortGCMgmt, Manager at Reunion Resort & Golf Club, responded to this reviewResponded 2 December 2019

Thank you for taking the time to leave us a review. We are so sorry that you were excited to rent a particular home and experienced difficulties with it. Please email us at resocialmedia@reunionresort.com with your contact information so we can learn more about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2019

Upon arrival we were blown away with the size of the resort. Check in was a simple process and the front desk agent was informative - however she left out one very IMPORTANT detail that will be explained below.
Our room was dated but clean - definitely is not the updated versions in the pictures. We were placed along the very busy road so we hear a lot of noise traffic and sirens well into the early hours of the morning. The pool near our complex (Sandy Ridge) was extremely dirty every day, our last day there were styrofoam pieces in the pool along with other debris.
One great thing was anytime we phoned for extra paper towels, bedding, towels, a play pen as we travelled with an infant even a kettle they were quick to deliver. Everything was delivered in a brown paper bag which in theory is nice however not good for the environment. Our safe in the room was broken - we didn't bother calling because it was just another thing on the list of phone calls we made to them.
They did not supply near enough garbage bags or toilet paper - we purchased our own toilet paper and by the end of the trip were using our grocery bags for the garbages. There was also no where to recycle anything so we sadly dumped everything in the dumpster.
The dishwasher in our room did not wash the dishes well and left lots of dirt behind on clean dishes. Often we would rewash or wash by hand.
There were ants in the front bedroom and washroom and when we called about it no one came to fix the issue - we were on the second floor. I would not expect ants on a second floor.
The waterpark was nice, water was heated which was a nice bonus. Service was super SLOW! Waiting at times for 30 mins for a drink at the bar. How on the Thanksgiving week do they only staff one bartender? The place wasn't even completely full. They also had no towels. We continued asking throughout the day at the park. How do they not have enough towels for the amount of seats they have?
Food at the waterpark was good - affordable prices too in my opinion with lots of options.
The road to turn onto to get to the 192 was terrible at times. Difficult to turn left with so much traffic - which was the exact traffic we could hear clear as day from our room.
It is within a close proximity to Disney which is nice.

To get around the resort we had to drive. We heard there was a shuttle service but we were never told at the time of arrival how to use this service. We never saw a shuttle, and did not call instead we drove.

My husband golfed on one of the golf courses - he complained that the grass was extremely dry and not of the standard he would expect - especially for the price. Seems to be a consistent problem after reading the other reviews.

Checkout was at noon, we asked for a late check out and they give us 1pm which was helpful. Our flight was leaving at 9:25 pm and we have a 4 month old so any extra time was a bonus. They did allow us to use the waterpark for the day after check out.
So we went down to the pool near our complex just before 11am, with plans to go back to the room at 12:30pm to finish packing and eat a quick lunch, Instead when we got back to the room none of our keys would work. We had 3 children and a baby all in our bathing suits and were driving distance from the main lobby. No car keys. Luckily one of us brought a phone (out of 4 adults) so I was able to call the front desk. I am not sure what we would have done had I not brought my phone we would have been stranded. Security came 15 mins later with a key to get in. We were told by the front desk receptionist that they deactivate the cards at 11am and we were to go to the front desk to get a key that would be active until 1. We were never told this. Not by the person who checked us in (remember check out is at noon) and not by the 2 agents we spoke to on the phone when we requested the late check out. Luckily i had brought a bottle for my baby to feed him while we were waiting or he would have been hungry and screaming his head off while we were outside the room. We could not find any staff on the property to even page or call the front desk for us.

Very disappointed with our experience. I expected more with a "5 star" resort and expected a higher standard with having a time share. Upon check out we were not asked how our stay was so we did not get a chance to voice our opinions directly.
Do yourself a favour and stay elsewhere.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank LindaP85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReunionResortGCMgmt, Manager at Reunion Resort & Golf Club, responded to this reviewResponded 3 December 2019

Thank you for taking the time to leave us such a detailed review, Linda. We appreciate your kind words about our quick service when you called about needing things delivered. We are very sorry about your less than 5-star experience. There is some great feedback in your review, and if we don't know, we can't grow. We always want to constantly be improving the quality of service we provide for our guests. If you would please contact us directly at resocialmedia@reunionresort.com, we would love to have a manger speak with you. Again, we apologize for the service issues you received during your stay. That's not the quality of service we intend to give our guests.

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Reviewed 28 November 2019

Now that the resort has been sold it is great to see money going back into the golf courses to get the back to where they should be. Great resort for a family vacation and golf holiday. Great staff to all around. Maybe other resorts can learn what customer service is all about from the staff at Reunion.

Date of stay: November 2019
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank Scenic06525145605
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ReunionResortGCMgmt, Manager at Reunion Resort & Golf Club, responded to this reviewResponded 29 November 2019

Thank you for the fantastic review! We love being a favorite golf and family destination for you. We are so proud of the great service our team members offer to our guests. We can't wait to see you again!

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Reviewed 24 November 2019

We enjoyed our stay at Worldmark Reunion.. Our unit 3 bedroom unit was updated, well-maintained, and well-stocked. There are a good variety of pools, as well as other activities. The resort is close to shopping and entertainment. The shuttle service around the resort is helpful.

Date of stay: November 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Susan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 November 2019

nice spacious sprawling resort in quiet neighbourhood.
excellent waterpark and free to guests
had a very refreshing vacation well rested and yet did plenty
learnt a lot about wyndham and left with the utmost respect for that group

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank pouiavenue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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