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Reviews (572)
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All reviewstrundle bedmaster bedroomsmovie theaterthree bedroomhighly recommend this propertybath condolarge familieslarge kitchendisney parkswasher and dryerbusiness centerpool areahome away from homehot tubliving areaextra towelsfitness center
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20 - 25 of 572 reviews
Reviewed 2 January 2018

Second visit to this resort. A lot of changes. No Spa. No Pub. Service is very poor. Staff is not welcoming at all. They felt bothered when asked questions. They tried to charge my card twice for resort fees, which I had already paid upon booking. Even the manager was not helpful nor friendly. Our room had a lot of maintenance issues (Frayed carpet, broken sofa, jammed patio door, clogged sink, malfunctioning refrigerator, broken chairs, inoperable remote control, burnt-out light bulbs, inoperable Jacuzzi, cracked patio tabletop, broken telephone, poor Wi-Fi, etc.). The cleanliness of the room was poor as well (Grease in microwave and stovetop, dirty kitchen floor, mildew in showers, dusty fans, stained blankets and sheets, dirty carpet, hair all over bathroom floors). The pool area was poorly maintained (Tons of debris, leaves and insects in the pool and hot tub, broken chairs). Overall, we were very disappointed with our experience. We expected better service and a well-maintained room and facility for the price. Will probably not return. A lot of new resorts in the area with better amenities and service.

  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank philippians2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded 6 January 2018

Thank you very much for your review of your recent stay at our resort. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property in the near future. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere to all owners and guests. We hope that you will consider another visit to our property. It would be such a pleasure to welcome you back to our newly improved resort!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

Very friendly staff. Clean, extremely big apartment with three bathrooms! Wonderful for our family:-) Also a kitchen that was super!

Perfect for families. They had a cinema and a nice pool area. I also found it extra nice that they left laundry items and dish washing items so you didn't have to buy those things. In other places I missed that.

Also a good location for all the parks.

A lot of restaurants nearby. Not the most greatest ones but still.

Hopefully e return to this place one day.

Fam. Kinnunen/Salomonsson

Stayed: January 2018, travelled with family
Thank mollyshugo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded 2 January 2018

We appreciate your comments about your stay with Lighthouse Key Resort. Your glowing recommendation confirms that our objective of guest satisfaction and enjoyment are being met. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

This was our second time at Lighthouse Key. The last time was in 2010. I'm not sure they have refurbished since then. Beds were very very soft. Disposal was stinky. The sofa has a rip and slanted back like an Adirondack chair. None of the living area furniture was comfortable. The master bath toilet paper holder was missing the set screw and so it fell off the mounting brackets. The carpet had ripples in it and needs to be replaced. On an up note, three bedroom unit is large and has a great screened porch. Kitchen is minimally furnished but does the job for breakfast and light meals. Quiet location. Easy access to Disney parks. Plenty of places to eat and shop nearby. We didn't use any of their facilities. Had hair dryers and laundry facilities in unit.

Stayed: December 2017, travelled with family
Thank grandmama30045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded 3 January 2018

We appreciate your comments about your stay with Lighthouse Key Resort. Thank you for informing us about the areas of our resort that you thought needed enhancements. We are pleased to announce many exciting renovations at Lighthouse Key Resort, including updating the carpets and sofas, with an expected completion date of March 2018. Guest satisfaction is very important to us and it is our top priority to make sure owners have a comfortable stay during their visit. We hope you will give us another opportunity by visiting us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

Easy checkin - beautiful facility - lots of room and convenience. I almost hate to review this place because I love the fact that we can usually get a room. We usually rent a 3 bedroom 3 bath unit. It has a full kitchen and perfect for one or two or three small families.

  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Dick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded 19 December 2017

Thank you for your comments. We are happy to hear your stay at Lighthouse Key Resort was enjoyable. We hope to continue to exceed your expectations and we are thrilled to hear our resort has proved a pleasant experience for you over the years. We hope to see you again soon!

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Reviewed 18 November 2017 via mobile

It was perfect for us! The accommodation was beyond words! We felt very spoiled! We stayed in the 3 bedroom condo as we had 4 kids! It was perfect to spread out and still have peace even though we all in the same place! Would definitely stay again.

Stayed: November 2017
1  Thank nikspaulding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded 20 November 2017

Thank you for your comments. We are happy to hear your stay at Lighthouse Key Resort was enjoyable. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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