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Reviews (685)
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All reviewsregional airportsmall airportnice hotelbreakfast buffetbusiness centerthe staff was greatair conditionerrooms are cleanbusiness tripdefinitely stay here againgreat place to staynice staythe breakfast areahgijcaccommodationsorlando
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58 - 63 of 685 reviews
Reviewed 11 December 2017

The location was not convenient, not secure, parking was not near entrance. Main lot was behind hotel, poor lighting, room key did not work at rear door, had to walk the entire distance to the main entrance

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this reviewResponded 15 December 2017

Thank you for sharing your feedback from your recent stay with us. Our apologies that it seems that you had some key issues during your stay that made the rear lot not be as convenient to you as it normally would be, as we have two guest entrances located at the back for quick access to the hotel. We hope to have the opportunity to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2017

Pleasant hotel, nice staff, professional. Easy access from main highway and community auditorium. Nice breakfast and professional staff. thank you. King Mattress needs replaced. too many people have slept in it.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Clinton Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this reviewResponded 11 December 2017

Thank you for sharing your feedback from your recent stay with us, we appreciate you highlighting our friendly and professional staff . Your feedback on your mattress has been given to maintenance so we can resolve the issue. We look forward to serving you again in the future!

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Reviewed 16 November 2017

We were in town for a wedding, this hotel was so clean everyone was so nice and helpful, beds and pillows so comfortable slept better there than home, food was adequate, special shout out to Lynn for helping us with our dinner in the banquet room, and Karen at the bar, and Debbie in housekeeping, thank you all for great service. Would highly recommend this hotel

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Lynne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this reviewResponded 17 November 2017

Thank you so much for your outstanding review of our hotel. We are pleased that you enjoyed your stay and appreciate you highlighting the things and people that made it a great visit for you. We look forward to serving you again in the future!

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Reviewed 10 November 2017

I have stayed here multiple times on business trips. I was always impressed by the cleanliness of the hotel and courteousness of the staff. Today I came across the Room Service staff (I think her name was Lydia or something similar) with her cart. Though not many people notice this, I immediately noticed that it was the cleanest room service cart I have ever seen. Even the wiping cloths and dusters were clean and spotless. I am confident that by observing the crew here, when they service my room, it will be genuinely clean.

  • Stayed: November 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank zeemer99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this reviewResponded 11 November 2017

Thank you so much for sharing your observations and feedback from your recent stay. We are pleased that you enjoyed your stay and that you chose to highlight the cleanliness our staff strives to provide day in and day out. We look forward to seeing you again soon, and having the pleasure to serve you again.

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Reviewed 9 November 2017

The hotel is in a great location and is well maintained, very clean and managed very well by professional people. I would recommend this property to professionals and families. The location is close to my home office.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank L2344GCkeithg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this reviewResponded 11 November 2017

Thank you for your glowing endorsement of our hotel, we definitely appreciate the feedback and recommendation. We look forward to being able to serve you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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