The service and room were amazing, and the food was delicious. It was a great place to have dinner on the beach. We felt so spoiled and removed from the rest of the world the whole time. The resort was very relaxing and romantic. Any pictures I took really do not do it justice. Thanks for an incredible stay.
Our stay at Little Palm Island was a very mixed experience. Many elements were fantastic but parts of the service experience fell far short of expectations for a luxury resort:
Positives:
- Location and surroundings are incredible
- Food was high-quality, local and delicious (expect resort prices)
- Housekeeping staff were excellent at maintaining our suite and grounds
- Spa and Gym were well-equipped and not busy (mid-week)
Negative: Several times service lacked follow-up. One small example: Upon arrival and unpacking we asked for extra hangers two times (over the course of 4+ hours). No one ever delivered them or told us they wouldn't be delivered - it was just left hanging. Another small example of lack of follow-up happened when we tried to reserve a custom dining experience (Chef's table) both at the front desk & at the dining room. No one ever got back to us telling us if it was reserved or not.
Negative: The dining reservation system was never explained leaving us shut out of the best tables. A general reservation (two people at time X:XX) doesn't actually reserve a table. On the first two nights we had reservations and when showing up the best tables had "Reserved" signs but we were seated elsewhere. On the last day, I tried to make a reservation directly with the lunch hostess for that evening. She told us that tables on the beach were strictly "first come, first served". We arrived to dinner relatively early because of this policy yet when arriving the best beach tables were unoccupied and had "RESERVED" signs. Only then did the wait staff explain that they had recently implemented a new policy that if you request a specific table (as opposed to making a general dinner reservation) then you can apparently reserve that table.
Dear Valued Guest,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us improve our service.
I apologize for the lack of follow-up regarding your requests for extra hangers and the Chef's Table reservation. This is certainly not the level of service we strive to provide, and I understand how frustrating this must have been for you. We will address this with our team to ensure better communication and responsiveness in the future.
Regarding the dining reservation system, I am sorry to hear it wasn’t clearly explained. It is important to us that our guests feel informed and accommodated. We are reviewing our processes to make sure that guests know how to secure their preferred tables and avoid any confusion.
Thank you again for your valuable insights. We hope you’ll consider giving us another chance to provide you with the exceptional service we aim for.
Warm Island Wishes,
H. Campbell
Resort Manager
Amazing experience!! Everything was just like I imagined!! This has been on my bucket list for 15 plus years! Everyone was so nice and helpful. The sunsets are an experience in itself. Food was top notch! This place didn't disappoint! Add this to your bucket list, you will not be disappointed.
We had such an amazing time at Little Palm!!. What a gorgeous island. The staff was so friendly! We loved Liz at the pool! The suites are spectacular. The bed was so comfortable Those views…. Wow!!!! Hoping we make it back one day. We felt spoiled in the best way.
Dear Valued Guest,
Thank you for sharing your amazing experience with us! We are delighted to hear you enjoyed the beautiful island and that our staff, especially Liz, to care to make your stay even more special. It is wonderful to know you found the suites and views spectacular and felt truly pampered. We look forward to welcoming you back one day for more unforgettable moments! Safe travels until then!
We had an exceptional stay. From the moment we arrived, we were welcomed with excellent hospitality. The pool was clean and well-maintained, offering a perfect spot to relax and unwind. The room was amazing inside and out. Wish we never had to leave!
