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Amy R

Paradise!

5.0 of 5 bubblesReviewed 27 Dec 2024
The staff members are kind and go out of their way to make sure you have a great time. The setting is Edenic and the food top notch. We found it difficult to leave and promised ourselves that we would return. Even my husband who has trouble sitting still, gave in and relaxed.
Date of stay: December 2024
Review collected in partnership with this hotel
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Reviews (1,243)
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Traveller rating
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5 - 10 of 1,243 reviews
Reviewed 15 December 2024

Overall, a positive experience, but I believe that how was the resort renovated after the hurricane that destroyed it, and how is the overall service, does not justify the increased prices which are very high. The staff, particularly in the restaurant, should better match the standard of the location.

Date of stay: December 2024
Review collected in partnership with this hotel
Thank Fabio Massimo B... T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2024

This property has it all. The staff were incredible and the services were top notch. I couldn't imagine a better birthday get-a-way with my wife. Very Romantic and relaxing. In all my years of traveling, I have never experienced anything like Little Palm Island and my wife said it was her best birthday ever! Thank you to all especially Karen Marchand!!!

Date of stay: November 2024
Review collected in partnership with this hotel
Thank Carey Aviva M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 November 2024

The service and room were amazing, and the food was delicious. It was a great place to have dinner on the beach. We felt so spoiled and removed from the rest of the world the whole time. The resort was very relaxing and romantic. Any pictures I took really do not do it justice. Thanks for an incredible stay.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank alexis l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 October 2024

Our stay at Little Palm Island was a very mixed experience. Many elements were fantastic but parts of the service experience fell far short of expectations for a luxury resort:

Positives:
- Location and surroundings are incredible
- Food was high-quality, local and delicious (expect resort prices)
- Housekeeping staff were excellent at maintaining our suite and grounds
- Spa and Gym were well-equipped and not busy (mid-week)

Negative: Several times service lacked follow-up. One small example: Upon arrival and unpacking we asked for extra hangers two times (over the course of 4+ hours). No one ever delivered them or told us they wouldn't be delivered - it was just left hanging. Another small example of lack of follow-up happened when we tried to reserve a custom dining experience (Chef's table) both at the front desk & at the dining room. No one ever got back to us telling us if it was reserved or not.

Negative: The dining reservation system was never explained leaving us shut out of the best tables. A general reservation (two people at time X:XX) doesn't actually reserve a table. On the first two nights we had reservations and when showing up the best tables had "Reserved" signs but we were seated elsewhere. On the last day, I tried to make a reservation directly with the lunch hostess for that evening. She told us that tables on the beach were strictly "first come, first served". We arrived to dinner relatively early because of this policy yet when arriving the best beach tables were unoccupied and had "RESERVED" signs. Only then did the wait staff explain that they had recently implemented a new policy that if you request a specific table (as opposed to making a general dinner reservation) then you can apparently reserve that table.

Date of stay: October 2024
Review collected in partnership with this hotel
Thank mattmcl1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holle Campbell, Guest Services / Front Office at Little Palm Island Resort & Spa, responded to this reviewResponded 2 November 2024

Dear Valued Guest,

Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us improve our service.

I apologize for the lack of follow-up regarding your requests for extra hangers and the Chef's Table reservation. This is certainly not the level of service we strive to provide, and I understand how frustrating this must have been for you. We will address this with our team to ensure better communication and responsiveness in the future.
Regarding the dining reservation system, I am sorry to hear it wasn’t clearly explained. It is important to us that our guests feel informed and accommodated. We are reviewing our processes to make sure that guests know how to secure their preferred tables and avoid any confusion.

Thank you again for your valuable insights. We hope you’ll consider giving us another chance to provide you with the exceptional service we aim for.

Warm Island Wishes,
H. Campbell
Resort Manager

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Reviewed 14 October 2024

Amazing experience!! Everything was just like I imagined!! This has been on my bucket list for 15 plus years! Everyone was so nice and helpful. The sunsets are an experience in itself. Food was top notch! This place didn't disappoint! Add this to your bucket list, you will not be disappointed.

Date of stay: October 2024
Review collected in partnership with this hotel
Thank Terri H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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