This is not easy to write because we are rental condo owners in North Carolina and know the hazards of ownership. It was obvious the owner had spent money to refurbish this apartment. We wish they had gone the extra mile with cooking implements (large frying pan, better microwave, and nicer counter tops). That's picky! Let's look at the big stuff. When we arrived late afternoon the cleaning staff was frantically trying to clean up the mess left by the previous occupants. They had contaminated the entire unit with tobacco smoke and it was everywhere. My wife, who is allergic to smoke residue complained and the rental agency, Century 21 on N. Collier, responded by sending in a second team and an "air cleaner." Also, we wanted all new bedding. Some improvement was made but for two weeks we had to endure the residue of the smoke that somehow had found itself into everything, including the king mattress. We moved in late in the evening, tired, and ready for bed. We were awakened by a cheaping fire alarm that could not be replaced for two days. The following morning we noticed how filthy the rugs were. Those in the master bath even had fecal material embedded in it and I stepped in it to track it across the floor. They did bring us replacements for all except for the area rug in the living area, that was finally cleaned and reinstalled AFTER we left! At no time were we offered any alternative location, or compensation for our trouble. In fact I was informed the day we left that any compensation for our troubles "was not going to happen." Neither would there be any reimbursement for my wife's medical expenses that were related to the remaining fumes that drove her to a local Urgent Care Center. The owner needs to take a careful look at how his obviously expensive investment translates into a brand people want to visit in the future. This was not an inexpensive vacation location for a unit that is not on the beach. In fact, we have already booked next year ON THE BEACH for less money in a very upscale resort!
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|How easy was key pickup/access to the property?||Overall condition of the property|
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