WORST HOTEL EXPERIENCE EVER!!! If you're a person of color do not go there because they automatically judge you and give you "service" accordingly. None of the housekeeping speak English and were rude because we didn't speak Spanish. Our room had a foul odor and half of the carpet was soaking wet when we arrived and instead of complaining we decided to remedy the situation by airing out the room and buying air freshener, which we shouldn't have had to do. Then on top of that they barely came to clean or replenish our towels or tissue and when requested it seemed like we were a nusance. They don't clean the pool at all and when asked about it we were given empty promises. They force you to pay 18% gratuity for a breakfast buffet that takes forever to replenish the food with no waitressing service and then when you pay cash without giving the gratuity because you weren't serviced they charge your room by watching on the camera to see which room you went into. Some staff members were very condescending and we were forced to change our own sheets twice during our stay. The overall customer service was HORRIBLE!!! I would never go back there ever in my life I was better off staying at a motel.
- Official Description (provided by the hotel):
- DISCOVER THE ONLY PREMIER HOTEL & SUITES BY BEST WESTERN UPSCALE FULL SERVICES PROPERTY is centrally located and accessible within minutes from the MIA airport and Port of Miami. This brand new concept features 144 smoke-free contemporary upscale rooms and suites. Guests may enjoy complimentary amenities such as transportation to/from MIA airport and Wi-Fi. Hotel also offers a full bar/restaurant, outdoor swimming pool, top of the line fitness center and business center. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Premier Miami International Airport Hotel Miami
- Best Western Premier Miami International Airport Hotel And Suites