No air in the room, no hot water, took over an hour to check in, dirty room-pics are deceiving, staff isn’t friendly. Elevators are small and take forever. I would never stay here again. Location is ok. More
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No air in the room, no hot water, took over an hour to check in, dirty room-pics are deceiving, staff isn’t friendly. Elevators are small and take forever. I would never stay here again. Location is ok. MoreShow less
We appreciate your feedback, akinley42.
We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.
We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.
I didn't spend a lot of time in the room as this was a biz trip. The room was small but comfortable. The view was great. I slept really well. The front desk staff was really helpful, check in was easy. The elevators are smaller than most but were big enough to get a bell cart into. The lobby is not large. This appears to be an old hotel that has been refurbished. The work has been done well. I will say that the resturant needs an operational overhaul. The wait staff were friendly and helpful but it was not operated well at all. A very strange experience. The quality of food (I only ate breakfast one time) was lower than a midwest chain hotel's free breakfast. Genuinely poor. It could have been a great little restaurant.
Thank you for the great review, neil509!
We're happy you had a pleasant experience with us! It's lovely you enjoyed our comfortable accommodations, beautiful views, and kind staff so much. That's what we like to see! However, we regret that our restaurant service didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.
We look forward to hosting you again soon for an even better experience!
Great classic, retro style hotel on the Bay! Rooms were clean and updated, beds were comfy and the staff was attentive! We enjoyed the complimentary drinks at the bar and had an appetizer. The decor of the hotel gave us an authentic Miami vibe. It’s close to the bars and restaurants. We only stayed for 1 night before we took our Carnival Cruise. The shuttle got us to the port in 3 minutes. We will definitely stay here again :)
Thanks for sharing this fantastic review, 50colleenw!
We're thrilled your time at YVE Hotel Miami Downtown was so outstanding! We endeavor to share a memorable experience with our guests. After all, your happiness is our top priority! We always strive to go above and beyond for our guests. We appreciate all of your praise for our unique style, clean, comfortable accommodations, and ideal location. Your kind words let us know we're doing our job!
We're already looking forward to your next visit so we can share another amazing experience with you soon!
Leaving for a cruise the following day - spent over $200 for one night. Arrived at 7pm; check in was ok. Go to restaurant in hotel- it was 7:30pm - one other table in restaurant - wait 21 minutes to have anyone come over and so then we immediately order drinks and appetizers and food - ordered nachos and 3 burgers . Wait another 25 minutes just to get drinks. Specifically asked not to bring everything out together. She brings out appetizers and two of the three burgers - at the same time. Asked about missing burger and she said one moment. 40 minutes later no burger. Asked to have taken off bill. Received bill and 20% gratuity is added on and no one says anything. Server Never said a word. Get to room and there is no tv service. Call down to front desk and are told there was an issue and technician is working on it. I Stated that is not going to work for me. She offers to take $20 off bill. Sheets on bed were like sandpaper. Horrible experience. Should have stayed elsewhere. Will never be back. $200 for nothing. Wish I could leave a negative
Thank you for taking the time to share your feedback, mpkflorida.
We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward.
We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.
Hotel was nice, front desk very helpful and friendly. The concierge Sylvia was amazing from before I even arrived she took all my phone calls, helped with all my transportation to and from airport and to the pier. She was professional, friendly and efficient.
The bar staff was slow and didn't know how to make drinks, could use some improvement there.
We appreciate the outstanding review!
We're so glad that you chose to stay at YVE Hotel Miami Downtown. It's wonderful to know that Sylvia had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that she went above and beyond in this regard.
We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!
This hotel sits very close to the cruise port and if you get a bay view, you can see the ships coming and going. Great corner view. The restaurant food was good. The staff is very friendly and has security at all times. Probably because of the crowds from Biscayne Bay Ave. The room was a bit small but doable for one night. However, I think the cruise ship bathroom was bigger. Our curtains wouldn't completely close, so we had to prop something up to make it close for dressing and undressing. Beware, it's $50 valet parking only. It had a desk, but the tv sat on it.
Thank you for sharing this wonderful review with us, Laveeta!
We're thrilled to hear you had such an enjoyable experience at YVE Hotel Miami Downtown! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging.
We'd love to share yet another unforgettable visit with you someday!