I honestly hate to be that person that's like "oh I'll never return". But I've gone to two different TGI Fridays and both have been the worse service.
We were a party of 8. Right off the bat drink orders were forgotten, we had to pull someone else over for the rest of our drinks. Our waiter (Whom I have the name of) was hardly around. Missing items. I ordered a desert which never came and never was on the bill. The most time we ever saw him was during the time to pay our bills. Gratuity was automatically added due to our size so we felt like he could just do whatever and still get a good tip.
The whole party was less that pleased and wished we ate elsewhere.