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Reviews (1,449)
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Reviewed 28 July 2016

We stayed at this location before a trip to Panama City Panama. The shuttle picks up every 10-15 minutes and the trip is about 5 minutes to the hotel. The check in was easy ( I did mobile) and the room was fine. There is a lounge for Marriott Rewards members that had snacks, drinks, etc. We went to the restaurant for a meal and went to bed. The shuttle leaves for the airport frequently so you can plan your trip accordingly. When we got back from panama City, we stayed at the same location but walked over to the Courtyard bar for dinner for a change.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MsPerfection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2016

Very pleased with this hotel for one near an airport for convenience. Very nice rooms and front desk was very accommodating even though they couldn't find our reservation at first. Nice shuttle pick-up to airport.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Traveler50Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul U, Manager at Miami Airport Marriott, responded to this reviewResponded 27 July 2016

Dear Traveler50Texas,
Thank you so much for your feedback! So happy to hear you enjoyed your stay with us. Look forward to seeing you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

Ok, no water on the night-that's ok, it happens but it's the total lack of care for the customer ahoea a poorly run hotel. No Manager present - only junior staff.
Turning off the water at midnight, and then closing the bar (!) is too early when guests arrive after 11-pm. It's an AIRPORT hotel for goodness sake!
No toilets, no water delivered to the rooms (only an overpriced bottle of Fiji water on offer) then, there was the hammering ALL night long. Of course there was no compensation. Honestly, it would've been more comfortable to have slept on a bench in the airport.
Rooms: tired and damp.
Suggestion: stay at the Residence Inn next door. The place looked a little better. Oh and $15 to park your car overnight to spend the money to stay with them. It really is penny-pinching.

Perhaps it's best to give up on this 'cluster' of outdated and poorly run properties and look at the competition-there's certainly plenty out there - more modern, more savvy and perhaps with a conscience??

Stayed: June 2016, travelled on business
Thank PeterLHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul U, Manager at Miami Airport Marriott, responded to this reviewResponded 27 July 2016

Dear PerterLHR,
Thank you for taking the time for your feedback. I am so sorry to hear about the experience you had with us and honestly quite surprised. I would love for the opportunity to speak in you depth and find out the exact what room you were in so that I can research a bit more. We have not had any work done in the rooms or surrounding rooms in the last month or so, especially overnight. Please call me at your earliest convenience so that we may discuss, 305-644-5494 or 305-644-5564.

Thank you for your time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2016 via mobile

Room was only cleaned once in 6 nights/7 days despite my daily complaining & requesting.
Charged $17 a day for parking even though I didn't have a car.
Wake up call is automated. Day it didn't work asked front desk for wake up call - never happened.
Breakfast expensive at $25.
Internet is $15 a day also.
Will never return.
Only given 1 star because shuttle service to the airport is actually good.

Stayed: July 2016, travelled on business
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis F L, Manager at Miami Airport Marriott, responded to this reviewResponded 25 July 2016

Good afternoon Mr. Phil W,
Thank you for taking the time to complete the survey in regards of your recent stay with us.
Please accept our sincere apology for falling short of our goal to deliver a great customer service. We have shared your feedback with the teams to ensure it was an isolated issue. We hope to welcome you again to better your experience with us.
Have a great week,

Luis

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2016 via mobile

We stayed twice at the Marriott Airport Hotel in Miami and found it very convenient having had a rough journey from London. The greating on arrival was very friendly and efficient and we quickly had a room , despite the large crew from our flight also checking in at the same time. For our first stay, the room was on the airport side but it was quiet, comfortable, clean and spacious. For our second stay, the room was away from the airport and a similar design but ready for a refurbish - it was just as comfortablethough! A good breakfast buffet was available from 6:00 am and Hertz have a desk within the hotel which made collection and return of the hire car very easy.

Stayed: July 2016, travelled as a couple
Thank Rick_and_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul U, Manager at Miami Airport Marriott, responded to this reviewResponded 27 July 2016

Dear Rick_and_Jane,
Thank you for your feedback! So happy to hear you enjoyed your stay with us! Look forward to hosting you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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