I met my friend Nicole McQueeney to see the Jo Koy show down the street. We stayed at your hotel on 11/5/22 and had breakfast the next morning in your Catch of the Day restaurant. I left and drove home to Palm Beach Gardens not aware that I left my navy blue suit jacket on the back of my chair in the dining room. I called the restaurant and Meisel Reyes answered even though the restaurant was closed, bravo Maisel! Then got a phone call from Lucas Perez saying they found my jacket, making my day. He was so nice! Later I got another call from Roberto Pagan making all the arrangements to mail me my jacket on Monday. I offered to pay for the shipping but Norberto insisted the hotel send it to me as a service. I was so impressed! All three of your employees went above and beyond helping me locate my jacket and getting it back to me. Thank you for such a dedicated service and extremely pleasant people to deal with. Great team Marriott!

Waited 3 years for our dream holiday booked this hotel for 1 night before our cruise arrived on 5th November 22 went to reception only to be told they had over sold the rooms due to the hotel getting a refurb seriously a 31 storey hotel didn't have room for us we were sent to 1 of their other properties no where near the port called Residents Inn which had no bar no restaurant so after a very long day we were far from happy we paid to stay in a 5 star hotel close to the port so we didn't
have far to go to our ship and be able to view the bay from our hotel balcony but no took inland away from the port with a view of buildings and a star rating of nothing so angry ruined the beginning of our holiday for sure

Spent three nights here in late October 2022. I was fortunate enough to get upgraded using Marriott Suite Night upgrades to the Vice Presidential Suite. Fancy name, but really nothing more than a normal suite with a very small bathroom. Part of the reason that I give the hotel a lower rating is at the time of the upgrade, the room description did not have any mention of a sofa bed, and i was traveling with my son. I reached out to the hotel directly and was told by the assistant room manager that the room did not have a sofa bed, but at the time of check in l, they would see if there were any junior suites with two beds available. The hotel is going through a renovation, so none of those were available, so they provided a roll away. My son is 6'3", so not the best option, but ok. On the second day, we decided to move some couch pillows and lo and behold it was a sofa bed!

During the duration of our visit, the TV didn't work in our newly renovated room. Two maintenance visits, several messages, a couple of front desk visits and a few days, it still wasn't working. A functional TV, especially when staying over a Sunday, is required. I didn't want to go out and watch F1 and football, but I did.

As noted, the hotel is undergoing a renovation, and they will send you an email a few days before you arrive to let you know the concierge lounge and pool are closed z and the bar is in a makeshift corner. That information was buried at the time of booking, which was disappointing.

Final negative... parking is expensive. Website says it's $34, but after taxes and fees, it's over $40 per night.

Positives...the hotel staff was always friendly. The location is awesome, central to South Beach, Calle Ocho, the Arts District and the airport.

In the end, I would stay here again due to the location...after the renovation is done. This was a points stay, and I am a Titanium member, so to the hotel's credit , they did credit me $100 for all the negative stuff.