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“Unquestionable service and a great location”

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The Tides South Beach
Ranked #67 of 208 Hotels in Miami Beach
Certificate of Excellence
Charlotte, North Carolina
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Unquestionable service and a great location”
Reviewed 9 March 2012

We have stayed at the Tides on several occasions and always, always have had a marvelous time. Last trip included a special dinner party for 12 and the food & service was great. Also, you can beat being on South Beach.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank IBNGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 23 March 2012
Nice to hear about your recent visit and experience at Tides.

Looking forward to your next visit.

Sincerely,

Mathew Pargament
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Saugatuck, Michigan
Level 6 Contributor
241 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 8 March 2012

We really want to really like this hotel, because we love the location and have stayed here before the acquisition, when the staff was impeccable. I'm afraid to say this last stay had some very discouraging interactions with the food and beverage crew. We brought the matter to management's attention and they responded as they should, so I won't repeat the story here. We'll give them another go the next time we're in South Beach, but I would not stay here next week unless I was assured the pool crew had been replaced and the outside lobby server had been booted down Ocean Drive never to return.

I also wish they could divert some cold air from their deep freeze hallways into the guest rooms, as they never do reach a cool temp.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Uraway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 23 March 2012
Thank you for your authentic feedback on your recent stay with us.

I am very sorry to hear about the lack of attentive and gracious service from our food and beverage staff and pool team.

We have recently and urgently addressed our staffing concerns and training of the front of house to improve our guest service.

Once again, very sorry for your inconveniences.

Regards,

mathew pargament
general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saugatuck, Michigan
Level 6 Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 6 March 2012

Hotel is beautiful. It sits on Ocean Drive, a beautiful grand dame of art deco. Too bad the service doesn't live up to the hotel. Front desk staff was very nice at all times, the restaurant staff was another story. They act like you are lucky to get service and very poor service it was!
The hotel should have a better team, it deserves it.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ngonghills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 6 March 2012
Thank you for your authentic feedback on your recent stay with us,

Our sincerest apologies for the lack of attentiveness, graciousess and friendliness from our staff. This is embarrassing and not indicative of the service you deserve.

We will use these comments as part of a retraining to all staff to ensure we provide the experience you and other guests deserve.

Once again, our deepest apologies.

Sincerely,

Mathew Pargament
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 March 2012

I've stayed at many of the large hotels on South Beach (Delano, W, Fountainblue) and thought it would be nice to try something a bit more quaint. Unfortunatly, this was not only the worst place i've stayed on South Beach but probably one of the worst hotels i've stayed at anywhere. Everything from the restaurant service at the hotel, to the room to the front desk service were awful. It is extremely noisy and the staff is very rude. WARNING: DO NOT STAY AT THIS HOTEL.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
7 Thank zoenicole819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 6 March 2012
Please accept my apologies for the inconveniences you experienced on your recent visit to The Tides South Beach.

There is never an excuse for poor service and guest inconvenience and frankly, I am embarrassed. I assure you that this experience is not indicative of the service philosophy we champion at The Tides and certainly not representative of the style we have become famous for over the years.

It is extremely disconcerting to us when we learn one of our valued customers has had an unpleasant experience. We work diligently each day to build a service culture, responsive to the individual needs of our guests. It is obvious that on this occasion we have failed to accomplish our goal. I would like to extend my apologies for the poor service which you experienced throughout your stay. ,

We hope that you will afford us the opportunity to redeem ourselves by offering you the level of service which you, as an esteemed guest of The Tides expect and deserve. I hope that you will give us another chance during your next visit to Miami so that we may show you that we are indeed committed to providing service that is unparalleled.

Regards,

Mathew Pargament
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cannes
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2012

We had lunched outside here a year before this trip. We were impressed by the ambience, service, food and the art deco design. So this year, we happened to be near Ocean Drive and decided to stay at the hotel.

The reception staff were really pleasant and helpful.The room, which overlooked Ocean Drive and the sea, was excellent - large with great art deco design with all the facilities that anyone could reasonably expect. We dined out on the terrace - the food, wine and service was very good. The location is absolutely perfect, being right in the middle of the action, but the hotel is an oasis where one can have peace and quiet.

I would certainly recommend this hotel and will definitely be returning in the near future.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Kelerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mathew P, General Manager at The Tides South Beach, responded to this review, 6 March 2012
So nice to hear about your recent visit to South Beach and the Tides.

Hope to see you back with us soon.

Regards,

Mathew Pargament
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tides South Beach

Property: The Tides South Beach
Address: 1220 Ocean Dr, Miami Beach, FL 33139-4610 (Formerly King & Grove Tides)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Miami Beach
#48 Luxury Hotel in Miami Beach
#53 Business Hotel in Miami Beach
#53 Family Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
Price range (per night): RM1,113 - RM2,892
Hotel Class:4.5 star — The Tides South Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Tides South Beach is an iconic hotel located on Ocean Drive, just steps from the crystal water of the Atlantic Ocean and Miami’s most exciting dining and nightlife locations. Originally built in 1936, the hotel’s architecture is rich with Art Deco influences, creating a nostalgic environment for The Tides’ unique brand of modern luxury. The Tides features forty-four stylish luxury suites all offering expansive ocean views. Spacious hotel accommodations range from Oceanfront Studio Suites of 550 square feet to the 2,600 square foot Tides Suite. ... more   less 
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Also Known As:
King And Grove Tides
King & Grove Tides Hotel Miami Beach
Tides Hotel Miami Beach
Tides Miami Beach

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