We booked 4 rooms from the hotel's website. Got there early for South Beach Wine & Food Fest and wanted to leave our luggage and go enjoy the festival. We were told we did not have rooms as the hotel we booked but that we were upgraded to the Breakwater, inconveniently, a few blocks away. Our party of 9 shuffled down to the new location with our luggage. When we arrived our front desk person disappeared after we told her what we had just been told. After waiting a while, the manager appeared to tell us that we were misinformed and that we were, actually, now at the Park Central. Our original reservation at 12th & Ocean across the street from the Festival, was now at 6th & Ocean and, on top of that, the place was a bit of a dump. No one took responsibility for the changes and for not letting us know and we lost over an hour of time at the Festival for which we paid quite a bit for our tickets. We were pre-charged for 3 rooms and 1 suite at Hotel Ocean and then had to spend time on the phone with a manager to get a credit since we got 4 mediocre, at best, rooms at the Park Central. He was nice enough but did not make up for our experience. Don't book this place, you may not even end up there.
- Official Description (provided by the hotel):
- Small hotel with chic modern rooms. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Hotel Miami Beach
- Ocean Miami Beach