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Reviewed 4 weeks ago

Peter erasme, the sls Ambassador made our trip one to remember. He went above and beyond to make sure we felt welcome and comfortable during the whole duration of our stay. highly recommend staying here if you are planning a trip in miami beach. will definitely be staying here moving forward.

Date of stay: September 2021
Trip type: Travelled with friends
Thank Sightseer819437
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SLS South Beach, Guest Services / Front Office at SLS South Beach, responded to this reviewResponded 4 weeks ago

Dear Sightseer819437 ,

Thank you so much for sharing your feedback. Happy to hear that your experience was exceptional and your kind words towards our team member Peter. We hope you will come back and visit us soon!

Sincerely,
Mel. Rupert
Director of Front Office and SLS Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Had the BEST time on a bachelorette weekend with friends at SLS. We started on a high note - Ricky Castro was the absolute best and made sure we were taken care of the entire day! Would 100% come back, will 100% contact Ricky for all of your table needs. It was hard to top the level of service we received.

Date of stay: September 2021
Trip type: Travelled with friends
Thank k3ndra
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hannah VonderHaff, Guest Services / Front Office at SLS South Beach, responded to this reviewResponded 4 weeks ago

Dear Kendra,

Thank you for taking the time to review SLS and the HYDE Pool Party. We are so happy to hear that HYDE Manager Ricardo Castro was able to make your experience on property top level! We sure do hope to have you back again in the future for another fantastic time.

Thank you.

Best,

Hannah VonderHaff
Guest Relations Manager

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Reviewed 4 weeks ago via mobile

We came to SLS South Beach for our 10 year anniversary trip. The hotel was fabulous and everyone there was incredibly friendly and helpful with everything! Our concierge Fernando was so great and so sweet. He helped make this trip super special for us! He had great recommendations for us, and we’re so grateful for how he made us feel like VIP guests while we were here!

Room tip: The 16th street parking garage is close by if you don’t valet. You can still pull into the valet area to unload your bags.
Date of stay: September 2021
Trip type: Travelled as a couple
Thank sjsteffan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hannah VonderHaff, Guest Services / Front Office at SLS South Beach, responded to this reviewResponded 4 weeks ago

Dear Jason and Sara Steffan,

Thank you so much for your kind words! We are so happy to hear that our VIP Concierge Fernando was able to make your 10 year anniversary extra special. We look forward to having you back for many anniversaries to come. Please reach out to us directly when booking your next stay as we would love to ensure it is another all out success. Until next time!

Best,

Hannah VonderHaff
Guest Relations Manager

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Reviewed 4 weeks ago via mobile

I have been staying in south beach for years but I have to say it’s changed since the pandemic. However, SLS continues to be the place to stay in the region - I look forward to returning soon! Thank you Peter!

Date of stay: September 2021
Trip type: Travelled as a couple
Thank josephtU3151VH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hannah VonderHaff, Guest Services / Front Office at SLS South Beach, responded to this reviewResponded 4 weeks ago

Dear Joseph T,

Thank you so much for taking the time to review our hotel and express such kind words. We are so happy to hear that even through the most difficult times, SLS South Beach still feels like home to you. We can't wait to have you back!

Best,

Hannah VonderHaff
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had the best time at the SLS Miami Beach! We wanted to escape for a few days and just relax, and our experience couldn’t have been any better! The minute we were dropped off at the hotel, we were greeted by Peter Erasme, the hotel ambassador. He made sure we were well taken care of our entire stay. Peter gave us great recommendations for restaurants, and always made sure we made it safely everywhere we needed to go. It’s obvious that Peter genuinely loves what he does, and really cares for the guests! Our room was perfect, every server and bartender we had was great, and the location was fantastic. We enjoyed every minute of our stay, and we will definitely be back!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank J N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hannah VonderHaff, Guest Services / Front Office at SLS South Beach, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We are so happy to hear you had a fantastic stay with us and that our Ambassador Peter Erasme was able to make your stay extra special. We truly love what we do and strive for excellent service and are so glad you noticed. We look forward to having you back soon.

Best,

Hannah VonderHaff
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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