My wife and I stayed here three nights during the month of August 2011.
We were and are disappointed with what happened.
First, we did not find the hotel up to expectations: too expensive. It looks like motel rather than a hotel: no reception (just an office), no hall, no common spaces. For the prices they are charging you the facilities are defintely lacking. For example, bottled water in our room cost $ 3,00.
The hotel is located in the centre right by the Art Deco District and Ocean drive (walking distance), which is the only good thing about the hotel.
Breakfast is minimal and served in the office: bagels/toast, fruit, yogurt, cereal, coffee and milk/juice. There is no place where you can eat expect for two tables outside by the entrance of the hotel. Too bad if it's raining!
Staff is totaly disinterested about what's going on in the hotel. They just give you the key and the bill. I can't say they are unpolite, only "disinterested".
We made a reservation for 3 nights in a double room and discovered we were charged for a deluxe room and were given a standard room! We wrote to both the Hotel Manager and Booking.com website asking for explanations and money back (at least the difference!). Our room was located on the first floor while the deluxe rooms are all on the second floor (this is what they report on their webiste and this is what they sold us). Did not get out money back if not only 11 USD per night that wasn't what we were supposed to obtain (prices are on the website!)... So we paid for a deluxe room and were given a standard room with no apologies from the hotel! We discovered this once we got back home.
Won't go back for sure.
- Official Description (provided by the hotel):
- Villa Italia Hotel is Miami Beach's brand new boutique hotel, located in the heart of South Beach where everything from restaurants to nightlife are within walking distance.Our hotel features 12 uniquely furnished tranquil guestrooms and 1 magnificant Villa Suite; each comes equipped with a 42-inch LCD Television with free premium movie channels. Other in-room amenities include minibar, in-room electronic safe, soundproof system, speaker phones and conference call capability, Ipod docking stations. All our suites are equipped with large glass enclosed showers. All guestrooms have new central air conditioning and non-smoking. To ensure the quality of your stay, our signature bedding has pillow top mattresses, Egyptian cotton linens, and triple sheeting. All of our rooms at Villa Italia feature a private bathroom with shower, bathrobes, deluxe toiletries, and hair dryer. Guests can also enjoy complimentary continental breakfast, free unlimited internet (both wired & Wi-Fi), local and toll free dialing, daily newspaper, free on-demand premium movie channels, snacks & beverages throughout the day and daily beach towels & umbrellas. ... more less
- Reservation Options:
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