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“Not a hotel, but a condo rental”
Review of Boulan South Beach

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Boulan South Beach
Ranked #128 of 212 Hotels in Miami Beach
Reviewed 24 April 2012

I do not think it fair at all that this is billed as a hotel. I was shocked to find there is no food service on premises at all, no restaurant, no bar, not even a vending machine. My dream South Beach weekend includes lying by the pool with a waiter to bring me sparkling water or wine or a snack, or at least a bar I can walk up to and order. Doesn't exist at Boulan. And, when we went out and bought our own wine, we discovered that the room doesn't have a wine opener, nor does the front desk. The rooms are actually condo apartments with full kitchens which are supposedly usable, however, there are no pots or pans or knives if you did want to cook. Ironically, our kitchen even had 3 display bottles of wine. The way the location is described is also deceptive; it says the hotel is between the the W and the Setai, which would lead one to believe it is on the beach side of Collins. It is not; it is actually across the street from the Setai, so not on the beach. Several other standard hotel things which the hotel claims to provide but does not are television (we had a TV but no channels), internet (luckily the Setai lobby signal from across the street is strong enough that we were able to use that), blackout curtains (our bedroom had brown craft paper taped to the window). The pillows in our room were awful; I read later that they have a pillow menu, but no one offered this to us and I didn't know to ask until it was too late, so I'm not sure if they do or not. Spa tub - while there is such a tub on the roof, it didn't get any warmer than the pool. So, I decided to go back to my room and take a bath, and the bath tub didn't get any warmer than luke-warm either. Upon check-in, there was no hairdryer in my room, and it took 2 requests and several hours to get one. By the way, there are no phones in the rooms, so you have to either go to the front desk or call from your cell. Also, this is a tiny thing but it bugged me - the toiletries did not include separate shampoo and conditioner but a combined one; to me, that's the difference between a 3-star and a 4-star hotel. For the price we paid, and the way the hotel is described, I expected 4-star, but as I said in the title, this wasn't even a hotel, but rather a condo rental. I will say that the rooms are beautiful and modern and big and brand new, as is the roof top garden and pool area. The gym was average (no mats for sit-ups or stretching, though). As for clean, I gave it a 4 not a 5 because there were mystery long black hairs not only in our room but in the gym as well. If you are looking to rent a condo and do not want any of the amenities a hotel offers, like food or ambiance or other people, then the rooms are quite nice. But if you believe, as I did, that you are checking into a hotel on the beach, you will be sorely disappointed.

  • Stayed: April 2012, travelled as a couple
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4  Thank josephinetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 24 February 2015

Thank you for your recent visit and for sharing your feedback!

We apologize for the challenges you were faced with while staying with us. There have been management changes since you last stayed with us, and we now offer several amenities that were unavailable during your last visit. We now have an on-site restaurant, and room service availalbe from 8am-11pm, as well as an in-room minibar.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 April 2012

These self contained apartments look good, and the rooftop pool area is impressively designed. The location is great, close to beach - where you have a private area allocated with beach chairs and umbrella at no extra cost. A short walk toLincoln Road where all the action is. These are the positives. However, a few negatives; if you are leaning towards these because of the condo aspect - the kitchen is poorly equipped for cooking but fine for storage (refrigerator, pantry). The air conditioning fan can't be turned off, so there's always a cold breeze over you while you sleep. The second bathroom in our condo had a broken sink and a foul smell coming from it, so we had to keep the door shut and not use it. We also experienced the elevator problem - being taken to the basement, key not working sometimes. Our condo was a little noisy at night and all throughthe condo were pencil markings and holes on walls and doors, it appeared the apartment wasn't quite finished. The sofa bed was absolutely horrible - it was like sleeping on springs with cardboard over them. I felt sorry for my kids so I ended up sleeping on it and gave them the bed. The bathroom is HUGE with lots of wasted space which could have been put to good use in the squashy bedroom area.
I prepaid my stay but the front desk didn't have a record of it and wanted to recharge me - I'm lucky that I had a copy of my receipt with me!
Overall, looks good but I wouldn't recommend until the management iron out all the little problems that end up being one big pain, it's not really well managed at the moment.

  • Stayed: April 2012, travelled with family
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3  Thank frankieandsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 24 February 2015

Thank you for your recent visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. There have been management changes since you last stayed with us, and we now offer several amenities that were unavailable during your last visit. We now have an on-site restaurant, and room service availalbe from 8am-11pm, as well as an in-room minibar.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2012

We stayed a week at the Boulan and we liked the space and modern style of the apartment.
It's a condo hotel not a hotel - no phones, bar, restaurant etc.
Great location and really good value for the size and quality but the niggles we read about in other reviews are there.
The elevator key kept failing, and we saw others who hd the same issue - ending up in the basement as the lift doors wouldnt open at the right floor due to the activation failing.
The pool deck is gorgeous, spa isnt working, but up there its not crowded, and is lovely.
The apartment was quiet even tho we were right on the main road of Collins St and looked over the next block to the beach and we had plenty of equipment in the room,
Handy to rental bikes, Walgreens, The gorgeous W Hotel bars and a walk to Lincoln Road.
If you are in Miami for a few days it's a great spot, if you are there for just a couple of nights maybe a hotel is better - being able to nip down for a snack or a drink would be nice.

Room Tip: Ask for a room overlooking Collins St. They are quiet and have nicer views.
See more room tips
  • Stayed: March 2012, travelled as a couple
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Thank lovethejetfuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 24 February 2015

Thank you for your recent visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. There have been management changes since you last stayed with us, and we now offer several amenities that were unavailable during your last visit. We now have an on-site restaurant, and room service availalbe from 8am-11pm, as well as an in-room minibar.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2012

Stayed here in March in a one bedroom apartment. Very well located. Also has beach access with umbrellas for its guests.
Its new with modern decor. Front desk was very helpful and friendly. Our sofabed was broken and a new bed was set up for us the next night.
The retails shops downstairs still need to be leased which will make the place better as no on premises food outlets yet.
A few small things they can easily improve upon which will enhance the guest satisfaction. There was no tea or coffee supplied in the kitchen. Our rooms only had bath towels but no face towels or hand towels. There was no tissue paper in the room or on the basin. Amenities were too small to last even one day between three of us.
This place has great future as they get settled in and take care of small issues.

  • Stayed: March 2012, travelled with family
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Thank ByPast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 24 February 2015

Thank you for your recent visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product and location. There have been management changes since you last stayed with us, and we now offer several amenities that were unavailable during your last visit. We now have a restaurant on-site, as well as several other retail stores, and we now offer complimentary in-room espresso.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

Best value ....its huge one bedroom apt, tastefully furnished.
The rooftop pool is beautiful n like yr private pool. The bathroom is enormous with incredible shower. The kitchen has all upscale appliances.
Its still unfortunately some work in progress, like the lounges in terraces r mildewed, the elevator key cards keep on not working, the tv remote batteries missing(n 3 calls later, still not replaced) etc. those mar otherwise a great experience.the housekeeping is immaculate.

  • Stayed: February 2012
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Thank Nycazn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimmyMouawadGM, General Manager at Boulan South Beach, responded to this reviewResponded 24 February 2015

Thank you for your recent visit and for sharing your feedback!

We are happy to hear that you enjoyed our hotel product. There have been management changes since you last stayed with us, and we now offer several amenities that were unavailable during your last visit.

We hope you will come back and stay with us again, as it will be an experience on a better level!

Sincerely,
Jimmy Mouawad
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boulan South Beach

Address: 220 21st St, 220 21st Street and 2000 Collins Avenue, Miami Beach, FL 33139-1734
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 212 Hotels in Miami Beach
Price Range: RM852 - RM3,048 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Boulan South Beach 4.5*
Number of rooms: 58
Official Description (provided by the hotel):
Boulan South Beach is ideally situated in the heart of the Collins Park neighborhood, the cultural and social epicenter of Miami Beach. The Collins Park neighborhood features the best dining, nightlife and the arts that Miami Beach has to offer. Within walking distance of Boulan South Beach are the hottest restaurant and bars, most fashionable shopping, and celebrated cultural establishments in Miami. All this, set amidst the gleaming backdrop of sandy beaches and the shimmering waters of the Atlantic Ocean. ... more   less 
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