First let me say this is a beautiful hotel that has incredible potential.
Check in was slow as a snail and painful.
The pool is beautiful but incapable of handling the volume. The chairs are pushed together without any room between them and no tables in between. If you are not down there before 8 to stake your claim you are screwed. It’s like an animal watering hole with a frenzy of disgusting animals. I was there at spring break so I do not know if it is different at other times. They had lots of activities for kids.
The servers are very nice and friendly and very attentive. The food was good but slow to come on occasion but server did give us a credit for appetizers.
The carpets in hallways always had debris on them.
The one thing they do better than any hotel I have stayed at is their text service. You can text about anything and their response is immediate and on point. Absolutely fantastic and I would love to see more hotels do this.
The hotel is very pretty and my junior beach front suite was spacious with all the amenities and a balcony with a great view.
Also they are very expensive. Charge for everything.
Based on my pool experience I will not go back which is a pity because this could be a Fantastic Hotel. More