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Reviewed 6 April 2021 via mobile

Based on the current curfew, we called the hotel prior to arrival to ensure the hotel was safe. We were ensured they had added extra security personnel and it was a non issue.

There is such a lack of security for this hotel. There is none insight. Zero.

Anyone can enter the property. Anyone can walk in the front door, into the elevator and into the interior of the hotel. Anyone. They have no measures in place to stop someone. The elevators are not controlled by a keycard.

The public can access the pool. Hence, the numerous complaints on here about the pool being packed. It’s people from off of the street. The “security” guy at the beach access takes money from randoms to enter. People also literally walk in from the main entrance. They use the pool/hotel as a cut through to the beach.

You pay a lot of money for access to great amenities that you cannot enjoy.

It’s a shame. This is not a luxury hotel, it is basic because they have made it accessible. We don’t pay to be accessible. We pay to be safe and to not worry while on vacation.

I look forward to fighting for a spot at the pool tomorrow. I paid $400/night to enjoy the pool, the person stealing my chair, slipped the security guy $20.

Use a wristband method, use better personnel or use a hotel keycard method. Anything would be better than nothing.

Date of stay: April 2021
Trip type: Travelled with family
6  Thank GlobeTrotting722446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loews Miami Beach, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded 1 week ago

GlobeTrotting722446, thank you for taking the time to share your feedback! We're equally disappointed to hear your stay did not meet your expectations and want to take this opportunity to grow and improve based on your feedback. We'd love for you to send your contact info and confirmation number to miamicustomerservice@loewshotels.com so we can get in touch. We hope to be able to welcome you back soon.

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Reviewed 4 April 2021

Everything we were looking for. Highly recommend. Pool and beach areas were clean and accessible. Staff was very nice and helpful. We enjoyed the food and drink at the pool and the breakfast buffet was amazing. Amazing property and a great place to relax.

Date of stay: March 2021
    • Value
    • Location
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Review collected in partnership with this hotel
2  Thank corymguillory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loews Miami Beach, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded 2 weeks ago

corymguillory, thank you for sharing your experience with us. We can't wait to welcome you back soon for another memorable stay!

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Reviewed 3 April 2021

very good experience.
Early check in at no cost
Parking service
Very good location close to the shopping boulevard but away from the noisy area of Miami Beach
Nice pool and difrect access to the beach
freindliness

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank micheladrien2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loews Miami Beach, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded 2 weeks ago

micheladrien2021, thank you for sharing your feedback! We're happy to hear you enjoyed your recent stay with us. We're looking forward to welcoming you back soon for another memorable stay at the Loews Miami Beach Hotel!

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Reviewed 2 April 2021

My husband and I came to Miami and stayed at the Loews pre-Covid. This is our first trip back and I’ll have to say I’m surprised by some of the negative reviews that were recently posted! Let me first start by saying that we are regular travelers and I have high expectations. Loews was wonderful!

Every staff member that we encountered was delightful! Everyone including pool staff, bartenders, front desk receptionists, breakfast waiters, security etc.. was so willing to go out of their way way to help you. (I’m so sorry I’m terrible at getting names!)

Before coming, some of the things I was worried about was not getting my room cleaned and not getting a seat by the pool. The pool is definitely crowded and we had to come down at 7am every morning to get a seat. Yes, an annoyance for sure but we knew this coming into it because we were traveling during peak Spring Break season. Our previous trip here we did not need to get up this early.

Our room was cleaned by house keeping without even having to ask. When I called for more pillows, they were brought up to us immediately. No complaints here at all!

As a suggestion to the hotel, I think during the busy weeks you could benefit from having an additional pool waiter or two, just so that guests aren’t complaining about having to wait. Again, we traveled to relax so waiting a few extra minutes didn’t bother us.

As far as Covid cleanliness, everything was great. They had hand-sanitizer stations every where, most people were respectful of wearing masks in public places, and our room was very clean. We will be back again for sure! Thank you for a great time!

Date of stay: April 2021
    • Location
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1  Thank kristencav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loews Miami Beach, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded 2 weeks ago

kristencav, thank you for your 5-star review! Your feedback helps us to continually enhance and improve the guest experience. We look forward to welcoming you back to Loews Miami Beach Hotel for another memorable experience.

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Reviewed 31 March 2021

Hey Security Rolando took very great care of my family and myself. His staff was outstanding, all staff member from the front doormen to the pool side staff. We loved every moment of our stay there, we felt safe and secure. Everything was amazing!! Highly recommend for any family looking to vacation in Florida. Make sure to meet Rolando, he was truly the best.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank galvez05212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loews Miami Beach, General Manager at Loews Miami Beach Hotel, responded to this reviewResponded 2 weeks ago

galvez05212, thank you for sharing your experience with our team. We're happy to hear that our team was able to take your experience to the next level. We're looking forward to welcoming you back for another memorable stay!

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