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Reviews (629)
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Reviewed 22 March 2018 via mobile

We had a lovely stay. The desk clerk let us in early and while we had a king suite it had a futon that my two kids could share. Better them than me. We stayed one night only. We chose this hotel for South Beach access and to expose the kids to something outside the norm. The hotel is stylish and has great access to pedestrian walking and sightseeing. This area was rather noisy with what seemed road and construction clanks and clangs. Overall I would stay again and we had a great time.

Stayed: March 2018, travelled with family
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata Z, Front Office Manager at Ithaca of South Beach Hotel, responded to this reviewResponded 31 March 2018

It is very pleasant to hear you had a great stay Heather! Not only our location was superb for a little get-away from home but also the staff was able to assist you to make it a memorable stay. Hope you have make it safe to your next destination and like always warm regards from sunny Florida!

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Reviewed 16 February 2018

Hotel Ithaca dropped the ball in a major way for our stay.

My wife and I booked a night's stay at the hotel February 1st, 2018 in preparation for a cruise to the Caribbean. She just finished a significant medical treatment in Boston and the hotel looked like the ideal place to stay, well-reviewed, comfortable, and convenient to the port of Miami. We were arriving late, about 11:30, but made sure that information was part of the booking details.

The night of our stay, at 11PM, we called and confirmed that our late check-in would be alright. A staff member at the front desk confirmed that it would - we would arrive no later than forty-five minutes after the confirming call. We were given instructions to call a number on the door, and the late-night manager would assist us with our check in.

We arrived at the hotel, which is situated on Collins avenue, and called the number written on a scrap of paper on the door. No answer. The hotel does not have a lobby, so we were waiting on the street. There were no nearby businesses or coffee shops open at that time, so we were stranded. About ten minutes later, after a couple calls to the number on the paper, we received a call back. The caller was a former hotel employee, who gave us the door code, and told us to expect a call in ten minutes.

We made our way up the staircase carrying our luggage and sat in the dining area. Some guests down the hall were having a party in their room. About a half an hour later, another stranded family came up the staircase. They had a similar experience - they were told to call the number on the door.

There were four emergency numbers listed, which after another half-hour, we decided to call. It is now 1AM. All four numbers went to voicemail.

At 1:30AM, we received a call from another person with the hotel. He promised to let us in in ten minutes.

At 2:15AM, family members who live in Miami rescued us from this situation and brought us to their home. The other family (who we later saw on our cruise) was finally let into their room at around 3AM

Of course, this is unacceptable. I was offered a refund and gladly accepted. However, the refund never came. My e-mail requesting information on the refund was never answered, and I am still down a couple hundred dollars from this debacle.

At this point, all I wanted was a refund and to be done with it. If that happened, I probably wouldn't have even left this review. Now that I know that the property has been altogether unresponsive, I will likely be reaching out to my credit card company for a chargeback.

Honestly, this is the single worst hotel experience I've had, and the fact that the property has avoided follow-up after a refund was promised is shameful.

Room Tip: We would know more about the rooms if they honored our reservation. The lobby floor is not comfortable.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank jesselsummers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata Z, General Manager at Ithaca of South Beach Hotel, responded to this reviewResponded 18 February 2018

First and foremost thank you for your review, this shows and allows us to correct mistakes within the hotel to improve our daily procedures. Please do not take this first impression and experience as a definite conclusion to what Ithaca Hotel South Beach can provide for our guest. We would love to have a second opportunity at making things right and if you decide ever to stop by South Beach again please write us an email ( info@ithacasouthbeach.com ) in advance so we can offer a special rate.

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Reviewed 15 February 2018

The hotel is amazing, been there a couple times and always perfect. It's a small hotel but meets expectations, the bedroom is modern, clean and knit. The staff is friendly and always willing to help with a big smile on the face, all of them - Marina, felipe - but i would like to point Osama who is extremely helpful, great to solve problems, and an outstading posture just as we expect from a hotel staff.
And as a bonus they prepared an amazing suprise for us. The hotel has a really toughtful and caring staff, and the manager, Daniel, is doing a great job. Ithaca, thanks for being there in south beach for us.
About the bad part, In my opinion is already ridiculous enough for you to pay to stay in a hotel and is not a 24 hours stay, each day more hotels are decreasing the amount of hours; i've been to one that check in was 16:00 and check out 10:00, what is ridiculous, but i arrived 8am and wasn't charged early check in.
Ithaca has a 3pm check in and 11am check out, which i understand because if every hotel does it, so will it, and is acceptable, so the hotel have time to prepare the rooms etc... but to charge for an early check in, or late check out, if you have the rooms available, it's just too cheap, and i think is unacceptable enough to decrease the hours plus you get charged for arrive early in what should be your right?! It was really dissapointing, I MEAN IT, REALLY DISSAPOINTING, that Ithaca wanted to charge me 30 dollars for early check in my 1:15pm arrival. It's not about the money, it just seems like excess of greed, as if you don't care much about the customer well being as you care about the profit, and even though we ll know it works like this, nobody wants to feel that posture from a hotel.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank thiago n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata Z, General Manager at Ithaca of South Beach Hotel, responded to this reviewResponded 15 February 2018

Thanks for staying with us Thiago. We work hard to make our guests happy and appreciate your feedback!

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Reviewed 12 February 2018 via mobile

My husband and I stayed one night here before our cruise. We were greeted with a bottle of water after our flight. They took had us sit in comfortably chairs as they got our bags and checked us in. Our room was beautifully decorated and spacious.
Other reviewers complained of noise at night, but we did not have an issue. It is right on south beach. So you can’t control others and how much noise they make outside.
We did see homeless folks sleeping right next to the front door of the hotel, but it was not unsafe as the door and elevator (for luggage) are locked when staff leaves for the evening.
Checkout was quick and easy. They also allowed us to leave luggage after checkout. We have several hours between checkout and boarding our ship. We wanted to continue to explore the city.
Staff was great! Thank you. Looking forward to another visit.

Stayed: February 2018, travelled as a couple
Thank Kristine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata Z, General Manager at Ithaca of South Beach Hotel, responded to this reviewResponded 15 February 2018

Thanks for staying with us Kristine. We work hard to make our guests happy and appreciate your feedback!

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Reviewed 3 February 2018 via mobile

We stayed here for 3 nights whilst touring Florida before we picked up a Caribbean cruise. The hotel is in a great location near to south beach and all the restaurants. Valet parking was quite expensive at $30 a night. The room was ok with a comfortable bed and a good WiFi signal. Breakfast was fine with a reasonable selection of cold foods.

Stayed: February 2018, travelled as a couple
Thank Rojo447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agata Z, Front Office Manager at Ithaca of South Beach Hotel, responded to this reviewResponded 6 February 2018

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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