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Reviews (842)
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All reviewshotel restaurantmiami international airportroom was clean and comfortablestayed one nightcruise terminalcomplimentary breakfastper personfree parkingpre cruise
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9 - 14 of 842 reviews
Reviewed 28 April 2018

We were very impressed with the service at this hotel. From the front desk, to the coffee shop and then to the dining room. The staff was there to please and make sure your expectations were met. Our meal was very good and was prepared very nicely. Our waiter Teiley was amazing at his job. Definitely wanted to please!!

Stayed: April 2018, travelled on business
Review collected in partnership with this hotel
Thank Janette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 29 April 2018

Janette, thank you for your awesome feedback! We are very pleased your stay at the Holiday Inn Miami-International Airport was so enjoyable. We're very fortunate to have such a great team committed to making sure all our guests feel at home. Thank you for appreciating their efforts. We will certainly share your praises, especially with Teiley. We appreciate you being our guest and hope we have the opportunity to host you again on your next visit to Miami.

Markos A Rivas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018

Our room was room 721 in building #2. Room 721 is a large room with 2 queen size beds which were very comfortable. There is a small, well-lit work area with a tea/coffee machine, an iron and board and a moderate amount of space for hanging clothes, however I suspect that, like us, many people are only here for 1 night, so that may not be a problem. There is only 1 suitcase stand and no in-room safe. The over-bath shower was good but the bath was slippery when your feet were wet and soapy. The room was clean and comfortable, but would benefit from a wee bit of refurbishment.
The restaurant was in building #1, which meant going down to the lobby and then up to the 9th floor. It's a bit of a nuisance, but the food was well worth the effort. There is a café in the lobby area which serves a limited range of dishes for those in a rush.
We were concerned that because it was beside the elevator the room would be noisy. There was NO noise from the elevator. The air conditioning was a bit noisy, but we turned it off and the room temperature was fine. There is noise from planes and traffic on the busy road which the room overlooks. The management provide earplugs which we didn't need. The noise did NOT prevent us getting a good night's sleep. However, if you're a very light sleeper, be aware of this.

RESTAURANT

The restaurant is on the 9th floor in building #1, so it has great views over the airport. After a long day's traveling we came here for a bite to eat. The burger was excellent, juicy and well cooked with plenty of tomato, red onion and cheese. The green beans and roasted red peppers were delicious. My BLT wrap was well filled with shaved meat, lettuce and tomato. The draft beer from Barcelona was a good recommendation from our server.

As breakfast was complementary, we ate here the following morning. There was a good range of hot dishes and fruit with a selection of yogurts. All the dishes that we ate were of a good standard.

  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sandylindsay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 23 April 2018

Thank you for being our guest at the Holiday Inn Miami-International Airport. We appreciate your feedback about our well-appointed rooms and rooftop restaurant, El Mirador. We take pride in our service and the quality of the food we serve. We will share your gracious comments to our restaurant staff and let them know their efforts have been recognized. We look forward to welcoming you back again whenever you visit Miami.

Markos A Rivas
General Manager

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Reviewed 12 April 2018

Was picked up at airport by hotel van. Was told that it runs every 30 minutes and waited 20 before it showed up. Driver was very helpful with luggage. Check in was a snap and room was clean and comfortable. Not very many places to walk near hotel and eat so we ate at the restaurant in hotel. Meals were average but the service was excellent along with the views. All in all was worth the money especially since they were below average cost for Miami.

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 13 April 2018

Steve, thank you for choosing to stay at the Holiday Inn Miami-International Airport. We are delighted to know you loved the service provided by our courteous associates and were impressed with all the aspects of your stay. It was a pleasure hosting you, and we look forward to seeing you again soon.

Markos A Rivas
General Manager

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Reviewed 12 April 2018 via mobile

Disclaimer: these complaints are solely of my own dislike. What bugged me might not you. My work put me here so I didn't have a choice. It's near the airport and they have a shuttle. I didn't rent a car for my one full day of exploring while here so it was very inconvenient for me. I had to get a Lyft when I left and came back. They don't have free breakfast like other Holiday Inn's which was a turn off. The a/c unit was loud and would constantly wake me up when it kept turning on. I'm 5' 9" and the shower was too short for me. The room had a poor view and it was shaped at an angle so when you enter there's minimal space.

Stayed: April 2018, travelled on business
Thank desifoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 13 April 2018

Dear Guest,
Thank you for being our guest and for sharing a review of your stay. We're disappointed we failed to meet your expectations, and we apologize you were disturbed by the air conditioner unit in your room and the shower setup. We also are sorry to read you were disappointed we did not offer complimentary breakfasts. We are a full-service hotel and we have wonderful breakfast options available at our restaurant. We want every guest to have an excellent and memorable stay, so we hope you will give us a second chance to provide you with the hospitality you deserve. Thanks again for your feedback.

Markos A Rivas
General Manager

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Reviewed 9 April 2018

The hotel is located only 10 minutes from Miami International Airport.

Rooms are very comfortable, good bed, and extremely clean,

Breakfast, I found very poor and lack of soft rolls is not, or croissants, is unacceptable.

Front desk staff very kind an professional.

Room Tip: I just stay one night, so difficult to say
  • Stayed: April 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ernanim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at Holiday Inn Miami International Airport, responded to this reviewResponded 9 April 2018

Thank you for being our guest at the Holiday Inn Miami-International Airport. We loved reading your kind review and learning about how much you enjoyed your stay. We appreciate your comments about our location and accommodation we offer. We value your feedback abd look forward to welcoming you back and hope our hotel will be your preferred choice whenever you visit Miami.

Markos A Rivas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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