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Embassy Suites by Hilton Miami - International Airport
Ranked #6 of 16 Hotels in Miami Springs
Reviewed 24 July 2017 via mobile

The hotel is currently under renovation but I had no issues with that.
I'm sure the lobby will look great once they're done!
Andrea at the front desk was awesome!
She allowed me to get a refund for the nights I didn't use even though I made the reservations thru a third party website.
The room was really nice, clean, and big. It was like a one bedroom apartment, had two queen beds,a dining table and two tv's one in the bedroom and another one in the dining/living room.
There was also a sofa bed.
The only reason why I wanted another hotel was because of the location.
It was a little complicated to get to because of the constructions around it and I wanted something closer to the beach.
The restaurant was also great and their staff was friendly as well.
I just wished they didn't charge extra for the parking, the price is high enough to have to pay $20 a night.
I had a good experience and I highly recommend this hotel.

Stayed: July 2017, travelled with family
1  Thank Cindy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this reviewResponded 26 July 2017

Thank you for choosing the Embassy Suite by Hilton Miami International Airport during your visit to Miami, FL. We truly appreciate your feedback. I hope you will be willing to give us another opportunity once our renovation is completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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164 - 168 of 2,885 reviews

Reviewed 24 July 2017

It was unclean (Health & Safety) issues, the service (room service, the customer service (not friendly), and overall experience of being inconvenient of moving to 4 rooms in one night after driving 8 hours (water leaks, laundry linen unclean (in the room), plumbing issues, overflow of guests not applicable, noise, fruit flies, guest services, parking issues, and the management staff-horrible.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank jamelar2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this reviewResponded 26 July 2017

Thank you for sharing your experience. We deeply regret that your stay did not surpass your anticipations. Please know that your valuable feedback will be shared with the appropriate areas for review and will be used as a tool to enhance our overall product. Thank you once again for your feedback , I hope you will be willing to give us another opportunity once our renovation is completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

Dining area was being completely remodeled Breakfast was terrible. Complimentary breakfast was a fricking mob scene in a make shift conference room. Service was terrible. Wait time was long. Staff didn't care. Mgr no where to be seen. Room smelled. Beds hard. What happened to "Embassy Suites?"

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank O9360RJrobertd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this reviewResponded 26 July 2017

Thank you for sharing your experience. We deeply regret that your stay did not surpass your anticipations. Please know that your valuable feedback will be shared with the appropriate areas for review and will be used as a tool to enhance our overall product. Thank you once again for your feedback , I hope you will be willing to give us another opportunity once our renovation is completed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

Understaffed but pleasant once you wait in line for service. Double check that your room key will open parking gates or you have to re-park and get it resolved (like I did). Undergoing major renovations currently - so beware. Hilton doesn't disclose this when you make the reservation. A/c quality in the entire room was poor- good in LR; bad in BR

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this reviewResponded 26 July 2017

Thank you for choosing the Embassy Suite by Hilton Miami International Airport during your visit to Miami, FL. We truly appreciate your feedback. My utmost apologies we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that your valuable feedback has been shared with the appropriate areas for review. We try hard to make sure all of our guests have a rewarding stay. Thank you once again for your feedback , I hope you will be willing to give us another opportunity once our renovation is completed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

Even though there was construction going on we enjoyed our stay. Missed being able to use the atrium. The pool area and hot tub were nice and the staff was pleasant. Rooms and hotel itself were clean.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Daphne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmbassyMiami, General Manager at Embassy Suites by Hilton Miami - International Airport, responded to this reviewResponded 26 July 2017

Thank you for choosing the Embassy Suite by Hilton Miami International Airport during your visit to Miami, FL. We truly appreciate your feedback. I am thrilled to read you enjoyed your stay with us. We hope to see you again should your travels bring you to Miami, FL.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Miami - International Airport

Address: 3974 NW South River Dr, Miami Springs, FL 33142-4990
Phone Number:
Region: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 16 Hotels in Miami Springs
Price Range: RM678 - RM1,287 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Miami - International Airport 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more   less 
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Also Known As:
Embassy Suites Miami Airport Hotel Miami
Miami Embassy Suites

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