We recently stayed at the Embassy Suites Hotel prior to departing for our cruise. After returning from our vacation I am compelled to write about our complete and utter dissatisfaction as a guest of the hotel. I empathize with the recent weather conditions the Miami area experienced however there is little excuse to not having the pool area cleaned and operational. The hotel adjacent to the Embassy Suite pool was clean and operational.
The room lacked a safe, the hotel lacked a bar area.
Additionally the hotel web site indicated there was construction and there would be little inconvenience. The construction took place in the middle of the hotel from 8 am to 6pm - hardly a little disturbance. We were served lunch in a make shift area. Sixty dollar lunch for this atmosphere and quality of food is an abomination.
The complimentary breakfast was horrific, the eggs were cold and the coffee was weak.
An email was sent to the hotel with no response; as a Hilton Honor's Gold member I expected more.
- Official Description (provided by the hotel):
- All suites mediterranean style hotel featuring 318 spacious two room suites. This 10 story deluxe hotel features complimentary cooked-to-order breakfast daily, 2 hour Manager's Reception nightly, round trip airport transfers and Hilton Honors Points & Miles. ... more less
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- Also Known As:
- Embassy Suites Miami Airport Hotel Miami
- Miami Embassy Suites