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“Great place, staff needs some improvement ”

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Bilit Rainforest Lodge
Certificate of Excellence
Reviewed 4 weeks ago via mobile

The lodge is located on the river bank without car access. The individual houses are great and pretty clean, the staff is friendly. The main dinner hall is nice and spacious, the atmosphere is a bit cold and sterile. Most of the staff is chatting and playing with the cats during the day, when the cats went on the table nobody seemed to be bothered. The staff should also wash their hands after touching the cats and before preparing our food.

Some ideas for improvements:

- motivate the staff a bit, they seemed to be bored and sometimes very short and almost a bit rude (e.g. „Do you want me to make your room? What do you want me to do? Sheets? Towels?“)
- place all the guests on the same tables to encourage conversation
- play some calm and soft music during the day/food times
- encourage the staff to clean the place when they have spare time
- create a little viewing platform at the river and maybe a small board walk into the forest

In total the river cruises were great, the jungle walk was okay (our guide was a bit afraid and got lost). We enjoyed two days here, for more days the lodge has to offer more activities otherwise you feel a bit confined.

Stayed: November 2017, travelled as a couple
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HadleyHo, Guest Relations Manager at Bilit Rainforest Lodge, responded to this reviewResponded 4 weeks ago

Dear Thomas,

Warmest Greeting from Bilit Rainfores Lodge!

First of all, thank you for your valued feedback and suggestions. We are great that you are enjoyed your stay with us! Regarding to the staffs, we would like to apologize for the inconvenience caused meanwhile we will try our best to improve their serving skills and be more on hygienic. We hope that you may give us an opportunity to serve you better in your next visit :)

Moreover, we appreciated for your useful suggestions and we will consider about it!

Thank you :)

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1 - 5 of 271 reviews

Reviewed 4 November 2017 via mobile

We stayed here for a couple of nights and had some fabulous animal sightings in the morning and evening tours. Built Lodge itself is very comfortable and definitely at the higher end of lodges on Kinabatangan River. I cannot comment on whether Bilit is the best place to stay but can definitely say that a visit to the river is likely to be a highlight if you want to see elephants, orangutans, hornbills, long nose monkeys and a host of other flora and fauna. Compared with getting deep in the jungle on foot, you will see far more from the river as you are far enough from the animals not to frighten them off without them being hidden from view in the dense canopy. That said, if you want photos you will need a long lens and a steady hand. This is not a wildlife park but their natural habitat.

Guides are knowledgeable and spot things you will be unlikely to on your own. The formula is similar to East African safaris with game drives at dawn and dusk and time to relax between. Take the opportunity to get out for a night cruise if you can. We saw owls, kingfishers and crocs out hunting all caught in the beam of the guides powerful lamp.

The air-conditioned huts at Bilit Lodge are spacious and comfortable with good protection from insects. Food is plentiful and with good variety but definitely of local hue. Still you can always get an omelette or have toast and marmalade if chicken and rice is not your idea of breakfast. Don't expect bacon - we could not find it anywhere we stayed in Sabah!

Bilit is 3-4 hours drive out of Sandikan or a couple from Sepilok but well worth the trip.

Stayed: October 2017, travelled with family
2  Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HadleyHo, Guest Relations Manager at Bilit Rainforest Lodge, responded to this reviewResponded 4 weeks ago

Dear Mark,

Warmest Greeting from Bilit Rainforest Lodge!

Thank you for your valued feedback, we are pleased to know that you are enjoyed your stays with us. Moreover, we appreciated for your useful tips to other travelers :) I believe that you are Bacon lover, you may find Bacon in some of the western restaurant or market which selling pork within Sabah.

Thank you & have a nice day :)

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Reviewed 30 October 2017 via mobile

We stayed here 2 nights for 3 rivertours. Both lodge staff and tourstaff guide and driver are really friendly. The room, actually a little house, we had was amazing, big and really important, had a good shower and a really good bed. The did see wold boars, of course makakes, orang utangs, crocodiles, 'Dutch' monkees, hornbill birds, a snake, a civet cat and a lot of insects, but we were pleasantly surprised with the number of musquitos.
I can recommend the BRL to everyone!

Stayed: October 2017, travelled as a couple
Thank VincentR1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HadleyHo, Guest Relations Manager at Bilit Rainforest Lodge, responded to this reviewResponded 1 November 2017

Hi Vincent, thank you for your valued review! That's our pleasure to make your stay worth and memorable :) also, thank you for recommend Bilit Rainforest Lodge!

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Reviewed 24 September 2017 via mobile

Split a recent trip to Gaya Island with a few days here. It really does feel remote - it is btw - and there's no tarting it up, it's not five star. That said, basic or not, it's comfortable, there is working AC and hot running water in the en-suites. The food is surprisingly good, albeit limited in choice. Wifi is hit and miss at best, but you're there for the wildlife - which is truly spectacular. Our guide 'Jimmy' was Malaysia's answer to David Attenborough but with bionic eyesight. The things he spots from a moving boat is frankly not normal ! Bring a hat - it's hot on the boats and they are not covered. Bring a torch, there's little lighting to the huts and bring a decent pair of binoculars - 8 power is plenty. Other that that, switch off from the outside world and soak it all in.

Stayed: September 2017, travelled as a couple
Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

I had a fantastic time here. The accomodation is very comfortable and a great place to relax after your river trips. You are truly in the jungle but quite safe. The staff are very helpful and caring. The river trips looking for the animal life goes way to quickly. I would loved to have spent more time here. My only suggestion would be at meals times to get rid of the table allocation and allow people to mingle together in different groups.

Stayed: August 2017, travelled solo
Thank wisemary53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bilit Rainforest Lodge

Address: KG Bilit Seberang Jalan Sukau, Kota Kinabatangan 90200, Malaysia
Region: Malaysia > Sabah > Kota Kinabatangan
Amenities:
Free Breakfast Restaurant Suites
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Kota Kinabatangan
Price Range: RM915 - RM1,165 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Bilit Rainforest Lodge is located beside the Lower Kinabatangan River in the village of Bilit, approximately 2 hours drive from Sandakan. It is a set of amidst lush tropical forest and offers comfort and peaceful relaxation as well as a base for easy exploration of the incredible diversity of plant, mammal and birds at the Kinabatangan region. All chalets and the restaurant are made from local hardwood material and are designed to blend into the nature giving a unique local native ambience. The rooms are very spacious and comfortable with a minimum of 600 sq.ft. for standard chalets and 800 sq. ft. for VIP permier chalets. A boardwalk connects the jetty, restaurant and all the chalets. ... more   less 
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Also Known As:
Bilit Rainforest Hotel Sabah

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