I had to stay here for a little while last year while I was trying to get back on my feet as a single mom. I cannot say that I had a pleasant experience. I will start with the positives first: cleanliness, flat-screen television, Wi-Fi, no critters, full fridge, and some stove burners. Unfortunately, neither the manager nor the staff members were friendly. They all had the same unfeeling, sarcastic, and uncaring “new world” attitude that a large percentage of folks have these days.
It’s personally offensive when a person has to work and then pay so much money to be mistreated. One might as well live in an unkempt environment for much less if the treatment is going to be the same there or better! I’ll take an old-school television, a little fridge, and a microwave over high-priced brutality any day.
Manager (Mike) was a smug buzzard who thought it was cute to crack jokes about my son and me and refuse to add him to the room as my CHILD instead of “a room guest.”
“Security person” had a bad attitude and way too much time on his hands to “monitor” people who weren’t doing anything wrong.
"Cleaning lady" left nasty sensual television guide in my room when they all knew that only myself and my small child were in the room. That was distasteful and plain ignorant.
Random fix-it guy busted into my room and was in there when I came home. No one notified me that this person was going to come in whenever he felt like it. No privacy at all. Don’t know what he was looking for in there, but I assure you, I didn’t have it.
This chain doesn’t seem to care about customer service, but in all fairness, I never gave another one a chance after the experience I had at this one.
The price is way too high for a struggling person who is on his or her own, but I’m sure they know that. I would not recommend this to anyone. It has taken me a while to start getting all my reviews in, but I thought this place deserved a lengthy one. I didn't forget the experience I had while I was trying to care for my child.
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less
- Also Known As:
- Intown Suites Jacksonville South Hotel Orange Park