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Reviews (11,822)
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All reviewsexpress passwater taxicity walkislands of adventureislands dining roomharry potterbula barorchid loungetchoup chopearly admissionfast passboth parksroom keyuniversal orlandoclub levelearly accessboat ride
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Reviewed 2 August 2011

It started when we booked. Reservationist couldn't get us into Discovery Cove because she said it was full for our entire trip but with one phone call we got in. We were told transportation to Discovery Cove and Sea World was complementary. When we arrived we checked in and visited the concierge to reserve transportation to Discovery Cove and Sea World. Were told they discontinued the complementary trasnspo to DC and we would have to get there on our own. We did for a cab ride of $20 each way. On the morning we scheduled a visit to SW we got up early to catch the shuttle and were told it was full and that we should have booked it ahead of time. Why weren't we told this? Another $20 each way.

No airport transportation either. Again $20 each way.

Rooms were just ok.

The continental breakfast is expensive. We just feel as though we were nickle and dimed the entire time.

The only advantage, and it's a big one, is that if you stay at a on site property you get free fast passes at Universal.

We would not return. We'll try Portofino next time only because of the fast pass.

One last thing. The pool activities director was fantastic. The children really liked her.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

We stayed 3 nights July 20-23. The place was big and we stayed in tower two. Furthest from the pool. We checked in about 2pm. No problem. Our room was a nice size and was clean. We took the boat from the hotel to Universal to get our tickets from the kioski
After talking to the boat driver we found out the first boat leaves 6:15 to get you into Harry Potter. He said it is very packed at that time. The next morning we decided to walk there are two paths one by the boat dock and one in front of the hotel. We left at 6:10 to beat the first boat. we were third in line by 620 At 7:00 they open the gate, by this time the line was very long. We went straight to the roller coaster my family got right on. I did not go. When they got off we went to the wand shop thing that line was long we didn't wait. By the time we left the line for the roller coaster was saying 40 minute wait. The line to the wand shop was much longer then earlier.
The front of the line pass could not be beat. It is in the summer and both parks were packed. We finished both parks and had time to go back to the hotel to go swimming.
The pool is big but the hotel has many people staying there so not much room plus the water was very warm not much relief from the hot air.
All in all we had a great stay. Nice employees, nice room we ate a Jake's one night. Food was good not cheap but not bad for resort food.
I would definatley stay there again. In the summer with lines of 30-120 minutes wait time in the hot sun when we had maybe a 5-10 minute wait it is a no brainer. Would never of made the whole park without the front of the line pass.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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3  Thank robinsra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

From the minute we were greeted at reception we were made to feel extremely welcome by all the hotel staff. The reception staff found out from our son that it was his birthday the next day and made a big fuss over him which was lovely. I had read that the rooms were small, but we found the room to be perfectly acceptable in size with 2 large queen beds in the room which were very comfortable and the room and bathroom were immaculately clean with ample big white fluffy towels to keep everyone happy.

The benefit of your room key being an express pass at Universal was just superb - we managed to see Hogwarts later in the evening when the crowds had reduced a fair bit and at that time in the evening the Harry Potter Magical World was truly magical. The express passes meant that we were also able to go straight onto the highly desired rides, such as, the Spiderman ride.

The tropical feel of the resort was fantastic. We ate in Jakes Bar and their attention to our 7 year old was excellent and the food was very very good. The water taxi to and from the hotel to the Universal parks made the wole stay seem much more leisurely also. The amenities within the hotel were exceptional, from the fantastic pool to the beachball pitch to the numerous restaurants and the feeling that you were a welcome guest from both the reception staff and concierge staff.

We will definitely return.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank munchaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

just getting around to writing a review now as iam looking to go back and i forgot how lovely this hotel was. i went in nov 2010. From the moment i arived at late in the evening i could see what a beautiful hotel it was. Rooms are great comfortable. big pool and of course being at universal was great and getting the boat over to it was fun. no complaints would definitaly stay again and reccomend it 100%!!!!

  • Stayed: November 2010, travelled as a couple
    • Value
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2  Thank zarajennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

Generally Loews was what we expected, a nice, clean luxury hotel located in the heart of Universal Orlando. Pool is very nice, but like most things at this hotel, very nice means a lot better than many Orlando hotels but not better than the next door Hard Rock Hotel.

In particular, the pool and breakfast pale in comparison to Hard Rock.

I feel Kids will enjoy Hard Rock more than Loews, Loews is a little more adult oriented.

Despite what might feel like a negative review, Loews is a high end hotel and does not disappoint if you can afford it.

Pluses:

Location, location, location.
Beautiful hotel

Minuses:

Breakfast buffet does not compare other local high priced hotels and is barely better than your local budget inn.

  • Stayed: November 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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