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Reviews (9,809)
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Reviewed 1 June 2016 via mobile

Stayed here while visiting Universal Studios and really loved the hotel! There was a conference going on but except for one night when there was a live band in lobby it was very quiet. Pool is really relaxing and beautiful with lots of seating in different areas. Our bed was great, too. Even though the hotel was full we never had to wait more than a few seconds for an elevator. Ice cream shop by pool was nice after a hot day in parks.

Stayed: May 2016, travelled with family
Thank Marsha41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 2 June 2016

Thank you for the rockin’ review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our zero-depth pool, featuring live entertainment and nightly dive-in movie, is the perfect spot to beat the heat. Following an active day at the theme parks and splashing at the pool, our recently renovated rooms, featuring our Sleep Like a Rock bedding, ensures a rockin’ night’s sleep. We hope to welcome you back again soon. Rock On!

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Reviewed 1 June 2016 via mobile

The hard Rock Hotel was just out of this world!! Couldn't of asked for a better place to stay, definitely worth the extra few dollars you pay & getting the express passes with your stay is amazing! Staff are brilliant also! The pool was out of this world!! Being 5 min walk fromUniversal and City Walk is a bonus & 7-10 away form Islands Of Adventure! Would recommend it to anyone!! Can't wait to go back!!

Stayed: March 2016, travelled with family
Thank Jade R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 2 June 2016

Hi Jade,
Thank you for the stellar five-star review of your recent visit to the Hard Rock Hotel at Universal Orlando. Just a quick walk or water taxi ride places you in the heart of the action and thrills of Universal Orlando’s theme parks. Following an action-packed day, our zero-depth pool is the perfect spot to beat the heat. We hope to welcome you back again soon for another rockin’ vacation. Take it easy!

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Reviewed 31 May 2016 via mobile

My husband and I have just returned from a 9 night stay at this fabulous hotel.
We stayed on the rock royalty level (7th floor) which was amazing. Nan and Joseph that served us in the rock royalty lounge were fantastic (to be honest everyone was great but they made it extra special for us) nothing was ever too much hassle, the breakfast was lovely and it was great been able to have a relaxing few drinks (proseco's with a twist) and nibbles before tea.

Our room was really nice and the maids were very attentive and also left little hard rock treats on the turndown service which was a nice touch!!

Location was great.....either a 5-10 min nice walk or a 3-5 min boat ride from right outside the hotel, this got you to either city walk or the 2 Universal parks!

We also attended (danced and got merry) one of the bands that play at the hotel on the the last Thursday of every month (Cherry Popping Daddies) these were also fantastic, knocking swing dance songs out the park!

We would definitely stay at this hotel again, in the exact same room if we could get it!
Thank you to all the staff that made our stay so special (Nan and Joseph another big shout out) look forward to seeing you again soon.

Stayed: May 2016, travelled as a couple
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 2 June 2016

Hi Laura,
Welcome to Rock Royalty! We are delighted our team of Rock Stars, Nan and Joseph included, ensured a memorable honeymoon. From the personalized concierge service hosting four service hours to nightly turn down, there is something for every Rock Star to enjoy when booking a club level room. Just as you mentioned, Velvet Sessions is our monthly concert series that occur the last Thursday of every month, with the exception of November and December, and are a rockin’ good time. We look forward to welcoming you back again soon. Take it easy!

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Reviewed 31 May 2016

My family and I recently went on a family vacation at Universal Studios Orlando and we stayed at the Hard Rock Hotel while we were there. A hotel like the Hard Rock Hotel is a luxury for us that is rarely experienced and it didn't disappoint. We have previously stayed there years ago so we had an idea of what to expect. They have done remodeling since our last stay and we did stay in a larger, more expensive room this time so it was different for us. The staff takes care of you as if you are famous. We enjoyed our whole experience staying at the Hard Rock Hotel in Orlando, Florida.

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank 4mygrls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 1 June 2016

Thank you for the stellar review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our team takes pride in creating an authentic experience that truly rocks, and we are thrilled you experienced nothing less throughout your stay. Our recently renovated rooms, featuring our signature Sleep Like a Rock bedding, ensures all of the comforts of home. We hope to welcome you back for another rockin’ vacation soon. Take it easy!

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Reviewed 31 May 2016

If your from the north, plan to be patient. This will enhance your experience. Every member of our family loves this place, from the youngest (10) to the oldest (75), and everyone in between. Amazingly close to all things Universal!

  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Gretchen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 1 June 2016

Hi Gretchen,
Thank you for the rockin' five-star review! We are thrilled your family thoroughly enjoyed your stay and were able to take advantage of our close proximity to the Universal Orlando theme parks. We hope to see you again soon. Rock On!

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