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Reviewed 20 February 2018

Good hotel, But you have to PAY FOR PARKING EACH NIGHT, $20 for each night. All other hotels its free!! Located in a good area.. Its a little on the expensive side. But, you get early admission to the parks by one hour.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank cant881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 21 February 2018

Thank you for taking the time to write such a rockin' review. The Universal Unlimited Express Passes and close proximity to the parks can't be beat. I'm glad you had a chance to check out the Early Park Admission next time to breeze through the Wizarding World of Harry Potter as well. We look forward to welcoming you back again soon.

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Reviewed 19 February 2018

I can't even start to say how great the stay at Hard Rock was. Robert, who checked us in, was amazing. The perks from the 7th floor were so worth it. The lounge is fantastic. The staff are great. Absolutely staying here again.

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
2  Thank Justin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 21 February 2018

Thank you for taking the time to write a review. We're so happy to hear you had a rockin' stay! We do or best to make you feel like Rock Royalty on our 7th floor and we're so glad we could do so. We cant wait to welcome you back to the Hard Rock next time you're in Orlando. Rock on!

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Reviewed 18 February 2018

Our family of 4 stayed at the Hard Rock Hotel this past summer. We had a fabulous trip. The room was clean and the beds were very comfortable. The pool was fabulous and we were able to slip back to the hotel for a quick swim during the day. The hotel is a short walk or boat ride to the Park Gate. We took advantage of the Express passes and are never going to stay anywhere else! We ate at The Kitchen (yummy breakfast with Gru) and also had lunch at the pool a few times. Everything was very good. The people at the front desk were very friendly and helpful. I would recommend this hotel and plan on staying here again on future trips to Universal Studios.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
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4  Thank MRedstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 20 February 2018

Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay. Rock On!

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Reviewed 18 February 2018

The big plus is of course location, just a 5 minute walk to the park entrance and free fast passes but for the price you pay for the hotel and it's basic standard its to be hoped that fast passes are included.

This is by no way a 5 star hotel even by USA standards. I know that 5 star in the USA s way below 5 star of Europe, Middle East and Far East but this is a glorified Travelodge.

Having to pay $29 + tax to park your car in the hotel car park is a joke and something that you need to factor in to the cost of staying at this hotel.

If you treat this as a purely location based decision it's fine but the hotel was really disappointing, the food in the 'takeaway' was abysmal, breakfast was Ok but not cheap.

The location also means you can walk to City Walk to eat but the restaurants there are really hit and miss we had a really good meal at Cowfish and then a dreadful meal at the Italian next door to it. As all restaurants in Orlando and chainy theres not much to choose between them so might as well eat on City Walk.

The hotel room charging isn't all it's cracked up to be as most of the restaurants on City Walk are independent to the Universal Group so you can't charge to your room something to bear in mind if you are wanting to leave valubles behind

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Foodie-YK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 19 February 2018

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

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Reviewed 18 February 2018 via mobile

Not the guest experience we have had in past stays. No waiters at the pool. Requested a room near elevator due to broken leg. No lie we are one of the furthest rooms from the elevator. Did they misunderstand? I asked about a wheelchair. The steam room and sauna aren’t working. Maintenance had to come fix our outlets that weren’t working. Really disappointing for over $500 a night. Customer service was much better at Saphire Falls where we were the first 2 nights. Maybe the A team moved over there.

Stayed: February 2018, travelled with family
3  Thank Ready2Goanytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 19 February 2018

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more detail. We can be reached at either 407-503-2175 or hardrockcustomerservice@loewshotels.com. Thank you.

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