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Reviewed 2 April 2018

Beautiful room and hotel. Good restaurants . Nice pool . Even though check out wasn’t until 4 our room was ready at 10:30 so we got in early. Great location to universal studios , just a short walk . Would recommend staying there

Date of stay: March 2018
Trip type: Travelled with family
Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 3 April 2018

Thank you for the review! We always do our best to meet guest requests to Early Check-in. Im happy to hear we were able to meet your request and more. We look forward to welcoming you back the next time your travels bring you to Orlando. Rock on!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

They do a great job of catering to kids and adults. It's nice to go to a place where we can all have a great vacation. The location is excellent and my teenage kids can come and go to the park as much as they want.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jeffrey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 3 April 2018

Thank you for the rockin' 5 star review! We are glad we were able to entertain both the adults and children of the family. The park proximity is definitely a perk. We look forward to welcoming you back in the future. Rock on!

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Reviewed 1 April 2018

Just returned from a great visit to the Hard Rock Hotel at Universal Studios Orlando--the hotel was fantastic for our family of 5 [ages 9, 12, and 15]. The vide was great, the service was fantastic, and the location [quick walk to the parks] can't be topped. When you combine this with the Express passes that are included with the cost of the room, it's a value that can't be topped. It made our Spring Break visit to the park easy and enjoyable!

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos
Thank jmcc423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 2 April 2018

Thank you for your rockin' review. We are thrilled your family was able to take advantage of Universal Unlimited Express Passes, they really do take the parks to a whole new level. We look forward to welcoming you to the Hard Rock Hotel soon!

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Reviewed 31 March 2018

Very professional and well run hotel. We arrived at 2:15pm and lounged by the pool until our room was ready (early at 3:30). The room was very clean and spacious, with plenty of coffee (Keurig K-Cups), a mini-fridge, and large bathroom with two sinks. We had a garden view room on the 6th floor. It was located away from elevators and was very quiet. The pool and hot tub were open from 8am until 11pm every day. We requested and were granted complimentary late check out. Only 30 minutes from Orlando International Airport and onsite at Universal Orlando Resort, staying here gets guests early park admission (1 hour before general public) every day, and free Express Pass for all of the rides (letting you cut to the front of the lines). Totally worth it. Would stay again.

Room tip: Room 6133 on 6th floor is very quiet and has view of garden
Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank rastadog19421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 1 April 2018

Thank you for taking the time to share a review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our close proximity to the Universal Orlando theme parks leaves you minutes from the action and thrills of your favorite Hollywood blockbuster-themed attractions. Following a day at the parks, our zero-depth pool is the perfect spot to cool down and rock out to our awesome live music. We hope to see you again soon. Rock On!

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Reviewed 31 March 2018 via mobile

The reason you might stay here is for the easy access to universal & the fast pass, but the hotel itself is nothing special in my opinion. It has some nice features such as the pool area but is over priced for what it offers.
When we stayed we were also irritated by the hotel debiting money from our card by their computer system that generated likely expenditure and not actual amounts. We had to query charges several times & had them refunded because bills had already been paid. Suggest you keep all receipts & We will keep a close eye on our credit card statement as still don’t trust them to get it right.
The other irritating aspect was their booking mistake, we booked two identical rooms & requested them interconnecting or next door, but they had a record of differing room types & then tried to charge us an upgrade cost so that we could have rooms next to each other.
All in all, it was convenient to stay there for parks, but wouldn’t rush back.

Date of stay: March 2018
6  Thank Lenny1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 1 April 2018

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. I will be reviewing all of your comments with our management team as we are always looking for new and innovative ways to create a wonderful experience for our guests. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

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