I was delighted to be going back for a stay at the Waldorf Astoria in Orlando. Since they made my first stay there very enjoyable. My girlfriends and i planned a reunion/birthday trip. We called the hotel prior to our arrival to inform them of the special occasion.
After an exhausting red-eye flight, I was expecting the gracious and warm welcome that I became rather used to during my first stay at the Waldorf. I was not impressed by the young man working at concierge. I felt he was very dismissive; I got the sense he assumed we were young and naive. Although my friends and I may look young, we're all professional adults; which is why I can't comprehend why we were treated so poorly. I informed the young man at the concierge again about the momentous occasion, and that it was my friend's birthday. I asked if there was anything they could do in order to make it special. He told me they charged for champagne and chocolate covered strawberries but would send them up. The last time I was there, it was my wedding anniversary and we were never charged for the champagne or chocolate covered strawberries. In fact, we were also given a complimentary suite. When I informed him of this, he said he could do nothing about it. I called my husband, who then called the reservations department. They set up the complimentary strawberries, and the young man seemed surprised. I also asked about any upgrades; because truly, nothing beats a Waldorf suite for me. He kept insisting they had no free upgrades available. I stopped him and said as a preferred Hilton Honors member, I wouldn't mind paying for the upgrade. I was informed there were no upgrades available even if I paid, and I was just about done checking in. The entire time while I was trying to speak to him, he kept answering phone calls and interrupting me to say hello to other guests. I felt quite the disappointment and my sudden change of mood became very clear. To make up for it, he offered vouchers for each of us to get a free beverage at the bar, but after the way we were treated, none of us wanted anything from him. He also tried to cut us a deal, saying he wasn't supposed to do this but he could offer us a small percentage off the spa services if we bought any spa packages, but we turned him down.
The rest of our time was amazing there. The room service and the door men were divine and just plain sweet. The pool is heavenly and the shuttle to Disney is the biggest plus. We also ate at the Bull & Bear and were treated incredibly well by the manager and the waiters. Nothing beats the Bull & Bear steak, and their dessert is to die for.
I wish I could just focus more on the positive like I did for my first review at the Waldorf (subject: My favorite!) because it was fantastic. However, the way we were treated when we first arrived did leave me feeling rather unimportant. Thus, this stay for me at the Waldorf was bittersweet.
- Official Description (provided by the hotel):
- A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more less
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- Also Known As:
- Waldorf Astoria Orlando Hotel Orlando
- Waldorf Astoria Orlando Florida