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“Great hotel but it needs renovation”

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Holiday Inn Resort Orlando Suites - Waterpark
Ranked #191 of 340 Hotels in Orlando
Reviewed 27 November 2017

Let me start off by saying I got a great deal staying during Thanksgiving week that included all the fees including water park and parking. The rooms are nice having two bedrooms with a 2nd one with a bunk bed. My 3yold loved it and couldn't stop going up and down. The water park itself was very nice with the main pool being heated and the slides were fun. BUT, the place is showing it's age in terms of needing new paint in the rooms and in the grounds. The bathroom needs a new grouting, the toilet seat was loose and even the door lock mechanism looks like it was barely holding on.

But with that said we enjoyed our stay and maybe if I didn't get such a good deal, I wouldn't be so forgiving about the need for renovation.

Room Tip: Avoid the rooms facing the pool.
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank jtkappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 28 November 2017

Thank you for sharing your experience with us. We appreciate all feedback, as it helps us further improve upon our guests' experiences. I am glad to know you and your family were able to enjoy our amenities, and we hope to welcome you back again soon!

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57 - 61 of 875 reviews

Reviewed 23 November 2017

This property is great because of the water park - which the kids LOVED, friendly staff, convenient location, and room layout. We stayed in a room with the king bedroom and bunk room with a twin over a double. The room also had a living area and a kitchenette. We experienced great service at check in and all was super until we let the sofa bed out. At that point, a large roach made an appearance. The staff was great about being apologetic and offering a room change. They also offered extra reward points. The points have not been applied yet, but we hope they are forthcoming. This property is in a very convenient location close to Disney. They offer shuttle buses to Epcot in which you have to take another bus to Magic Kingdom. The shuttles have to be scheduled in advance and are only offered at certain times which was a little inconvenient. Overall, we had a great experience and would stay at this hotel again.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gibbs W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 27 November 2017

Our staff works hard to ensure that our guests have the best experience when they visit, and I am happy to learn that you enjoyed so many elements of your stay like our numerous activities and convenient location. I want to apologize for the disruption you faced, but am happy to learn our staff was able to assist you and get you and your family back to enjoying your vacation right away. We look forward to your next visit to the Holiday Inn Resort Orlando Suites - Waterpark.

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Reviewed 16 November 2017 via mobile

Nice water park with something for all ages. Large suites that are comfortable. Plenty of room for a large family. Theatre on site. Restaurants on site. There were some maintenance issues that were never resolved but we had good maid service.

Stayed: November 2017, travelled with family
Thank Just4jude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 17 November 2017

We pride ourselves on providing activities for all ages, and your comments let us know we are accomplishing that goal. Your feedback is greatly appreciated, and we are happy to know you were able to enjoy our amenities. I want to apologize for any inconveniences you may have experienced during your stay. We regret we did not have the opportunity to address them when it mattered most. We hope to welcome you back soon!

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Reviewed 16 November 2017

Right next to the parks, great location and an awesome waterpark! Staff was friendly and accommodating. Kids had a blast at the waterpark and the time we spent at the parks was conveniently just minutes from the hotel.

Room Tip: All rooms are suites!
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Clint N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 17 November 2017

Whether you are staying with us for business or pleasure, it is our hope that our guests enjoy their visit and it is wonderful to read you were able to experience so much while here. Our on-site waterpark is just one of the favorite amenities among our guests and we are delighted that you and your family had a blast! Experiences like yours are what we strive to provide all of our guests and we look forward to sharing your kind remarks. It would be our pleasure to welcome you back to the Holiday Inn Resort Orlando Suites - Waterpark.

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Reviewed 14 November 2017

We stayed here for a week upon arriving at hotel at 200 am we checked in and the guy at the front desk got a golf cart to take us to our room he didn’t help with our luggage he said get in load our own luggage this was quite rude . The hotel told our travel agent that things would be included like movies and lazer tag not everything cost money .we were in the middle of no where so no car you are stuck there spending lots of money.we went to Disney and universal they say free shuttle not very good we got stuck at the park one night the bus didn’t show up we were cold and tired and hungry a stranger drove us to hotel we were a little nervous . They said free wifi we had it the last day sucked with 3 bored kids at night .they say kids under 12 eat free well not off the breakfast buffet they brought my 10 year old nephew 2 little pancakes 1 piece of bacon not enough to feed a mouse .such a joke . The last day we were stuck at hotel we went to go sit by the pool staff don’t even tell you how to get in this gated area . The only help or friendly service was from Casey in the restaurant she pulled through for us .anyway I don’t recommend this place unless you have lots of money and a car.

Stayed: October 2017, travelled with family
1  Thank sherry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 16 November 2017

Thank you for taking the time to make us aware of your experience. It is apparent we missed several opportunities to improve your stay, and we sincerely regret that you did not have the first-rate experience we aim to provide for all guests. It is difficult to address your concerns in this forum, and I hope you will reach out directly so we may address them directly. I hope you will give us a chance to welcome you back in the future so we may regain your trust and provide you with an excellent visit.

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Additional Information about Holiday Inn Resort Orlando Suites - Waterpark

Address: 14500 Continental Gateway, Orlando, FL 32821-5100 (Formerly Nickelodeon Suites Resort)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #191 of 340 Hotels in Orlando
Price Range: RM 557 - RM 978 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Orlando Suites - Waterpark 3.5*
Number of rooms: 777
Official Description (provided by the hotel):
Just the Place for You - Our resort boasts a wide variety of activities and comforts, from a waterpark with slides and whirlpools, to our marketplace with gift shop, food court, 3,000 square foot arcade, 4-D theater and Batman Laser Challenge! Whether you are looking for a fun-filled adventure, relaxing getaway or somewhere to celebrate a special occasion, we have something for the whole family to enjoy. With free transportation to Disney World (only 1 mile away), Universal and SeaWorld, it's unforgettable fun on your doorstep. ... more   less 
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Also Known As:
Nickelodeon Family Hotel Nick
Nickelodeon Family Resort Nick
Nickelodeon Hotel Orlando
Holiday Inn Orlando
Nick Hotel Orlando
Orlando Holiday Inn
Holiday Inn Resort Orlando Suites - Waterpark Florida

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