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Reviews (1,112)
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Reviewed 23 November 2017

This property is great because of the water park - which the kids LOVED, friendly staff, convenient location, and room layout. We stayed in a room with the king bedroom and bunk room with a twin over a double. The room also had a living area and a kitchenette. We experienced great service at check in and all was super until we let the sofa bed out. At that point, a large roach made an appearance. The staff was great about being apologetic and offering a room change. They also offered extra reward points. The points have not been applied yet, but we hope they are forthcoming. This property is in a very convenient location close to Disney. They offer shuttle buses to Epcot in which you have to take another bus to Magic Kingdom. The shuttles have to be scheduled in advance and are only offered at certain times which was a little inconvenient. Overall, we had a great experience and would stay at this hotel again.

  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gibbs W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 27 November 2017

Our staff works hard to ensure that our guests have the best experience when they visit, and I am happy to learn that you enjoyed so many elements of your stay like our numerous activities and convenient location. I want to apologize for the disruption you faced, but am happy to learn our staff was able to assist you and get you and your family back to enjoying your vacation right away. We look forward to your next visit to the Holiday Inn Resort Orlando Suites - Waterpark.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017 via mobile

Nice water park with something for all ages. Large suites that are comfortable. Plenty of room for a large family. Theatre on site. Restaurants on site. There were some maintenance issues that were never resolved but we had good maid service.

Stayed: November 2017, travelled with family
Thank Just4jude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 17 November 2017

We pride ourselves on providing activities for all ages, and your comments let us know we are accomplishing that goal. Your feedback is greatly appreciated, and we are happy to know you were able to enjoy our amenities. I want to apologize for any inconveniences you may have experienced during your stay. We regret we did not have the opportunity to address them when it mattered most. We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

Right next to the parks, great location and an awesome waterpark! Staff was friendly and accommodating. Kids had a blast at the waterpark and the time we spent at the parks was conveniently just minutes from the hotel.

Room Tip: All rooms are suites!
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Clint N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 17 November 2017

Whether you are staying with us for business or pleasure, it is our hope that our guests enjoy their visit and it is wonderful to read you were able to experience so much while here. Our on-site waterpark is just one of the favorite amenities among our guests and we are delighted that you and your family had a blast! Experiences like yours are what we strive to provide all of our guests and we look forward to sharing your kind remarks. It would be our pleasure to welcome you back to the Holiday Inn Resort Orlando Suites - Waterpark.

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Reviewed 14 November 2017

We stayed here for a week upon arriving at hotel at 200 am we checked in and the guy at the front desk got a golf cart to take us to our room he didn’t help with our luggage he said get in load our own luggage this was quite rude . The hotel told our travel agent that things would be included like movies and lazer tag not everything cost money .we were in the middle of no where so no car you are stuck there spending lots of money.we went to Disney and universal they say free shuttle not very good we got stuck at the park one night the bus didn’t show up we were cold and tired and hungry a stranger drove us to hotel we were a little nervous . They said free wifi we had it the last day sucked with 3 bored kids at night .they say kids under 12 eat free well not off the breakfast buffet they brought my 10 year old nephew 2 little pancakes 1 piece of bacon not enough to feed a mouse .such a joke . The last day we were stuck at hotel we went to go sit by the pool staff don’t even tell you how to get in this gated area . The only help or friendly service was from Casey in the restaurant she pulled through for us .anyway I don’t recommend this place unless you have lots of money and a car.

Stayed: October 2017, travelled with family
1  Thank sherry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 16 November 2017

Thank you for taking the time to make us aware of your experience. It is apparent we missed several opportunities to improve your stay, and we sincerely regret that you did not have the first-rate experience we aim to provide for all guests. It is difficult to address your concerns in this forum, and I hope you will reach out directly so we may address them directly. I hope you will give us a chance to welcome you back in the future so we may regain your trust and provide you with an excellent visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

We enjoyed our time here. Everyone was friendly and the kids loved the water park. The hidden resort and parking fees were a bit of a disappointment but overall it was good. We would defiantly come back and stay

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank marcylakosmey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andra C, General Manager at Holiday Inn Resort Orlando Suites - Waterpark, responded to this reviewResponded 13 November 2017

We are so happy to learn about your stay. It is wonderful to know that you and your family were able to enjoy our amenities, and had pleasant interactions with our staff. All fees related to a stay are available on our website, but I do apologize that you were not made aware of our fees before your visit. I am glad that this did not detract from your overall experience. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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