Very accommodating! Donna Smith has been a pleasure and always there if we need anything. Great place, the kids are having fun! 2 pools, water slides, poolside games. Spacious rooms. Everyone is so friendly and asks if we need anything!

My family and I stayed at this property from Feb.7-Feb.12. We booked this hotel based on its proximity to the Disney parks and the water park for the kids. Typically, I’d start with the bright points to a stay even when its been a negative experience, however this stay was an embarrassment to the Holiday Inn brand and cannot start with anything other than the negatives, so people know what they're getting. As loyal IHG members for 10+ years were incredibly disappointment that this falls under the Holiday Inn name.

Negatives:
- Our first room, Room 1337 had no pillows for the pull out, no linens and had most definitely seen a better day overall as it was stained in multiple places. when we requested the bedding for the pull out it took over an hour to have someone bring some up to us. When they arrived with the linens, they had only provided a sheet, No blanket. The next day we left room service a tip and a note and were promptly provided a blanket (go figure).

-The linens for the bed in the main room were no better, black stains were visible on the pillowcases.

-We booked a room with a kitchen with the intentions of preparing breakfast and meals for our day, when checking in we had asked if the room had a toaster. We were told it did when it did not and again had to wait for one to be brought up to us.

- Last but not least, on our second night we began to notice bugs, upon a closer look we realized these were COCKROACHES. At this point I immediately went to the front desk to have our room changed as this is unacceptable and completely unhygienic. The front desk seemed to be very well prepared for this type of complaint which in itself is a bit unsettling. Akhail was once again good to deal with, he provided us with a room upgrade in a different building as I raised the point that if one room in the building is affected, they likely all are. We also received a very minimal credit to our bill of $50.00.

- We were moved to room 1423 which did not have a kitchen ( we agreed to this so long as we were provided a toaster) We were once again assured we'd have a toaster in our room since we were giving up a kitchen suite. After 2 hours of calling the front desk after being told one would be up within 10 minutes multiple times one finally arrived. The woman at the front desk (unfortunately we did not get her name) was incredibly rude and insisted we should have taken the toaster from room 1337 in the first place, to which we quickly reminded her we vacated that room and building due to the resort COCKROACH problem.

- On our second day in room 1423 we returned to lipstick on our bed sheets, black stained towels and no soap in the shower. When we brought this to the attention of the front desk we were simply responded to with "Ok".

-Finally in room related, we've been back home for 6 days and are yet to receive our copy of the bill that we asked for 3 times upon check out and kept getting the same answer of "Sorry it will be emailed to you".

- Poolside restaurant (Name is escaping me) has an ant issue to go along with the other pest control issues this resort seems to find itself in. We ate lunch here on our first day and didn't return as there were Ants on the til and countertop area. This is an enclosed building and not an outdoor vendor or Id let this go due to the nature of the area. However, this is unacceptable.

The positives:
-Waterpark was great, as were the entertainment staff for the kids. There was plenty of games and prizes throughout the day to keep the kids engaged.

-Akhail at the front desk at our time of check in was great (however the rest of the staff provided sub par service)

- The resort does include a Free shuttle to Disney, However they don't specify that they only drop at Epcot and you need to book tickets in advance to go in the AM if you chose to use the service, PM return does not require advance booking.

- We ate at the Lakeside restaurant during our stay. The restaurant itself looks very dated and tired the menu is also very slim. My wife is a vegetarian and didn't have many options other than humus and veggies or sides. The menu consists of mostly pub fare and a few "Entrees" including pasta and steak. However I'd pass on the steak. The food we did eat was okay and the kids did enjoy their meals and the ice cream at the end. Our server throughout our stay was great and made everyone feel at home. Thank you, Juan.

Overall Experience:
I would not recommend this property, the fact that any room has cockroaches says a lot about the manner in which they maintain the property. The customer service needs an overhaul with a few exceptions. Again I cant say enough that Holiday Inn really needs to look into the resort as it is operating at level that is embarrassing to its brand name. At this point I wouldn’t even accept a free stay here.

Stayed here for the Orlando Miniature Show. Very clean hotel, very friendly staff. Would definitely recommend this hotel. There are lots of places to eat and visit in the area. Breakfast in Applebee's was not the best